Santa Monica BMW - Service Center

Folks are very nice but communication is lacking a bit. Service advisor should have a bit more knowledge of the work required. Service advisor should have a bit more knowledge of the work required. More

Everything was great as usual. They sent me a video of the work that needed to be completed as well as the condition of the overall health of my vehicle. I appreciate the honest wa They sent me a video of the work that needed to be completed as well as the condition of the overall health of my vehicle. I appreciate the honest way they do business More

No no no no no no no no no no no no no no. No no No no More

The sale was great but the delivery was not. So many things went wrong. My car was not ready. A detailing was not done. The car wasn't fully charged (I received a call the following day stating So many things went wrong. My car was not ready. A detailing was not done. The car wasn't fully charged (I received a call the following day stating that I had to bring the car back). Rich said it would take 30 minutes but after 3 1/2 hours Rich said it would be another hour. I received excuse after excuse. More

As a customer for over 11 years, the service is on point and always highly recommended! Chris Myers specifically is just awesome and cares so much about making sure you are taken care of, always smiling! and always highly recommended! Chris Myers specifically is just awesome and cares so much about making sure you are taken care of, always smiling! Thank you!!! More

I was very disappointed with the lack of communication during this 2 plus month ordeal. I felt phone calls would have been more helpful and requested them during the process (never received). It felt li during this 2 plus month ordeal. I felt phone calls would have been more helpful and requested them during the process (never received). It felt like I was getting the runaround. That said, I appreciate that a discount was given to address this and that I was able to use a loaner throughout the process at no additional cost. That’s why I give a fair as opposed to poor. More

Nearly 10 year customer. Just tired of the rudeness and dismissive customer service. perhaps you have enoufg customers that you don't feel the need for providing good custome Just tired of the rudeness and dismissive customer service. perhaps you have enoufg customers that you don't feel the need for providing good customer service?? More

I recently took my 20-year-old BMW Z4 to BMW Santa Monica to get a couple of issues diagnosed: the roof wasn’t opening, and some dashboard lights were on. Since I wanted an accurate assessment from an offici to get a couple of issues diagnosed: the roof wasn’t opening, and some dashboard lights were on. Since I wanted an accurate assessment from an official BMW dealer, I opted for their diagnostic service, which costs about $250 per issue. So, I paid around $500 for two diagnoses. The initial feedback from the dealership was that the roof needed a specific repair costing $900. They mentioned that only after this repair could they assess further issues with the roof. I expressed my concern to the BMW representative, explaining that I was paying for a comprehensive diagnosis to understand the full extent of the necessary repairs, not to keep discovering issues one by one at an additional cost. Despite a 20-minute discussion, I was told there was no other option. After completing the $900 repair (with a 20% discount, which was appreciated), they found that another repair was required, costing $5,500. This approach of incremental repairs and diagnoses was frustrating. What is perhaps most disappointing is that this experience has deterred me from considering purchasing a new BMW in the future. I had been contemplating buying another BMW, but this experience highlighted a systemic issue with their diagnostic and repair process that was off-putting. In contrast, I’ve had much smoother experiences with Tesla regarding repairs and analysis. In summary, while I understand the complexities of car repairs, the lack of transparency and the policy of paying for multiple diagnoses and potentially endless repairs have left me with a negative impression of BMW. It’s unfortunate because this experience has led me to decide against purchasing another BMW in the future. More

I asked for no car wash. They washed my car and put deep swirls in every body panel on the vehicle. They washed my car and put deep swirls in every body panel on the vehicle. More

I can't say enough kind words about Santa Monica BMW they are the ultimate professionals from top to bottom are the ultimate professionals from top to bottom More