Santa Monica BMW - Service Center

Chris Mayers always gives the best customer service. He is very polite, professional and knowledgeable about his job. He is definitely deserves recognition from BMW Santa Monica! He is very polite, professional and knowledgeable about his job. He is definitely deserves recognition from BMW Santa Monica! More

The service here is awful. I dropped my car at the dealership in Santa Monica and when they plugged my car to read the service codes THEY FRIED a modular that controls my windo I dropped my car at the dealership in Santa Monica and when they plugged my car to read the service codes THEY FRIED a modular that controls my windows, side mirrors, headlights and back lights, as well as signals. I have it on their own video they provide of their service mechanic admitting that this only happened as he plunged in to the car to read the codes. This was caused by the dealership, I gave them the car with only one issue, fuel pump. Not electrical problems, I had none at all. The dealership called me and sent me an invoice trying to CHARHE me to fix the modular they burnt for $1,700. When I refused to pay they agreed to fix it. Well I got my car back with the lights working and signals but now my windows and side mirrors still don’t work. So I asked them to fix the problem as it was caused by them in the first place and they refused, they asked for me to pay $700 as now the window switch modular is burnt. I talked to the service manager Daniel Garcia and he admitted that this is a problem they face all the time with BMW vehicles when they try and plug in to the cars and read codes. He said it “locks up everything” after going back and forth with him and BMW to pay for the issue they caused they came back later and still refused to fix the problem. They take your car, burn a few Modular’s, admit it on the service video, agree with you that it’s a problem caused by them when they plug in into your car but they will have the audacity to bill you for it first to see if you’re going to question it. They will also refuse to fix issues cussed by them when they ADMIT it’s an issue that they face all the time with their cars. Stay away from this dealership. I will be sending a letter and email to BMW for this awful sloppy service. You come in with one problem and leave with 90 caused by the dealership. Note: all of this happened over 2 and half weeks and they didn’t even give me a loaner!!!!! More

the person who checked me in wasn’t very pleasant also no one called me when the car was ready i had to call them. one called me when the car was ready i had to call them. More

Very helpful and friendly staff. Fixed everything in 2 days. Definitely recommend. Krystal was great! Fixed everything in 2 days. Definitely recommend. Krystal was great! More

My first visit to Santa Monica BMW was excellent! They were professional and helpful. I enjoyed talking to Suza. Chris Meyers was my advisor. The clock on my dash was reset. So nice to see the correc They were professional and helpful. I enjoyed talking to Suza. Chris Meyers was my advisor. The clock on my dash was reset. So nice to see the correct time. More

Excellent Service very Professional staff On time service Regular Updates on car Status I was very pleased with my service service Regular Updates on car Status I was very pleased with my service More

Alex was fantastic - professional, punctual, and got me out of there quickly. Looking forward to my next service at SMBMW. out of there quickly. Looking forward to my next service at SMBMW. More

Everyone is helpful, courteous - the dealership is clean and the waiting area is very comfortable. and the waiting area is very comfortable. More

Difficult to get an appointment even when there is a warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled an warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled and did not make eye contact. Said I would have to leave the car for at least 36 hours which I did and he never called me with an update. When I tried to get hold of someone in the service department after 48 hours everyone’s phone just went to voicemail. When I finally got hold of Alex my service advisor he said they needed to get some parts and would have to take the dashboard apart. He could not explain anything about that but said I would have to leave the car there for probably 10 days. There is more I could say but the bottom line is I picked my car up and will be going to another BMW dealer from now on. More

Horrible customer service, disorganized, didn’t notify me that my car was ready week after completion, bad analysis. that my car was ready week after completion, bad analysis. More