Santa Monica BMW - Service Center

Fantastic service from advisor (Alex), to mechanic (Victor), service manager, and porter. Quick, provisional, and very helpful. (Victor), service manager, and porter. Quick, provisional, and very helpful. More

We were Lucky they have the tire we needed in stock. But that’s where the good news ended. They took 30 minutes longer than they estimated to put it on, proceeded to wash the vehicle after even though w But that’s where the good news ended. They took 30 minutes longer than they estimated to put it on, proceeded to wash the vehicle after even though we’d asked them not to and explained we were in a bit of a rush and then when I tested the pressure they had adjusted the pressure to its back on any of the tires so the tire I just spent $800 purchasing and having installed significantly too low. There wasn’t so much as a. I’m sorry we were so careless when we returned and asked them to please inspect their work , I wouldn’t recommend that dealership to anyone More

Cesar at the service department made the process very easy and convenient. He was attentive, courteous and very thorough. I have been working with Cesar for annual service for the last few years now. easy and convenient. He was attentive, courteous and very thorough. I have been working with Cesar for annual service for the last few years now. More

Systematic and efficient process is great. The young man who takes care of you when you drive up to the garage is excellent and personable. You should commend him for his great performance. The young man who takes care of you when you drive up to the garage is excellent and personable. You should commend him for his great performance. More

Took 6 weeks to complete my work for an AC. Also my extended warranty didn’t cover all of my fees which w experience I would think my sales agent would notify me Also my extended warranty didn’t cover all of my fees which w experience I would think my sales agent would notify me More

Pretty bad experience. Very expensive service (i.e. $270 for an oil change!?!) Some other charges, had no choice. I asked for a large loaner cause I have 3 carseats and I w Very expensive service (i.e. $270 for an oil change!?!) Some other charges, had no choice. I asked for a large loaner cause I have 3 carseats and I was given an X3 that required an oil change. The guy at the loaner drove off with the loaner with the 2 seats in it after I told him DO NOT take the car. Overall terrible experience from start to finish. Only good thing was Cesar managed to get the car back to me same day. More

Really love that they text you updates and provide a video of the work performed/things they checked. I didn't actually interat with the team as my husband dropped the car off, but as far as I know, eve video of the work performed/things they checked. I didn't actually interat with the team as my husband dropped the car off, but as far as I know, everything was smooth and efficient. More

Alex was very friendly and easy to work with. He was very knowledgeable and helpful. My car was done when promised. Overall a great experience. He was very knowledgeable and helpful. My car was done when promised. Overall a great experience. More

After dropping my car off I had to call multiple times to get an update. No one answered the phone and I essentially had to force a receptionist to find someone to help me. get an update. No one answered the phone and I essentially had to force a receptionist to find someone to help me. More

Chris was a 5 star guy as always - however in dropping off the car some of the guys were rude and wouldn't move a car up so I could pull in so I had to sit in the street for 35 minutes ... Never has that off the car some of the guys were rude and wouldn't move a car up so I could pull in so I had to sit in the street for 35 minutes ... Never has that happened before ...I did complain to the manager and said this is not the BMW I know and he did call and was great.. But the guys who take your car at the top off need work Thanks More