Santa Monica BMW - Service Center

Chris and the entire dealership's service was excellent and exceeded my expectations for quality, timeliness, and cost. and exceeded my expectations for quality, timeliness, and cost. More

8 BMW’s in the last 10 years alone, and all are serviced exceptionally by Santa Monica BMW. exceptionally by Santa Monica BMW. More

Almost no communication and updates about the car. Originally promised a next day update but ended up being 4 days. Originally promised a next day update but ended up being 4 days. More

My service advisor Chris Myers is the best. He was courteous and very professional. He communicated everything I neede to know to make an informed decision on what needed to be done with my car He was courteous and very professional. He communicated everything I neede to know to make an informed decision on what needed to be done with my car. Excellent job as always. More

I appreciate the expertise of Chris, Advisor and technician for checking the air conditioner. Thank you. technician for checking the air conditioner. Thank you. More

Had a much improved experience at Santa Monica BMW service center with Salvador. It was a very straightforward service, and he was made the visit easy and with professionalism. They sent an inspecti service center with Salvador. It was a very straightforward service, and he was made the visit easy and with professionalism. They sent an inspection video and my car was ready by the time they said it would be. More

Shane was very personable. Vehicle was done when promised. Appreciated the car being washed. Almost made me miss having a car under warranty being serviced here. Robert over on Vehicle was done when promised. Appreciated the car being washed. Almost made me miss having a car under warranty being serviced here. Robert over on the pre owned lot tried to fit me in a Z4. He is a good guy. Sadly that car is for short people. More

Was one of the worst experiences I have ever had at a BMW dealership. Zero communication and the service advisor tried to prevent me from speaking to the manager. My car was there for over a week and I had t dealership. Zero communication and the service advisor tried to prevent me from speaking to the manager. My car was there for over a week and I had to show up in person to get my car looked at. More

I had a very nice and pleasant experience while at the dealership for service on my car. They even completed service early. dealership for service on my car. They even completed service early. More

I went to the agency today, mid-morning. They were so busy that I couldn't even be attended. I was also told, that just to check on a simple problem I'd have to leave my car there for about They were so busy that I couldn't even be attended. I was also told, that just to check on a simple problem I'd have to leave my car there for about 3 days. There were 3 people waiting for a loaner car, but none was available at the moment for anyone. I'm glad the company is doing so well but not impressed with the lack of service. I was told I could halfway across town to see if I can get service. Or out of town. Is this the famous BMW car care? I'm thinking of selling my car for one that has accessible service. It won't be a BMW. More