Santa Monica BMW - Service Center

Shane stayed on top of the work - the techs were great, and price was very fair. and price was very fair. More

Because it was going to take longer to have our 2002 Z3 M Coupe serviced, due to only a handful of mechanics experienced with the older model, Alex Macias arranged for a loaner car. The cleanliness & organi Coupe serviced, due to only a handful of mechanics experienced with the older model, Alex Macias arranged for a loaner car. The cleanliness & organized check-in counter, as well as the mechanic bays, instilled confidence that we were in good hands! We couldn't have had a better experience! More

They were honest and friendly. I liked that they took good care of me and my car. I liked that they took good care of me and my car. More

Good communication and friendly. Didn't have to wait too long for drop-off or pick-up. Didn't have to wait too long for drop-off or pick-up. More

Poor communication, poor time management, unclear inspection videos and does not provide consistent inspection list with quotes. inspection videos and does not provide consistent inspection list with quotes. More

the dept did the work quickly and I didn't have to wait long that was great long that was great More

I'm not sure if anyone cares about this, but if BMW's strategy involves hiring aggressive and unfriendly salespeople at their service centers, they really need to reconsider. The person I encountered was strategy involves hiring aggressive and unfriendly salespeople at their service centers, they really need to reconsider. The person I encountered was quite unpleasant, uneducated and showed a lack of respect for both the client and himself. I wouldn't recommend this place to my worst enemies, let alone my friends. I couldn't even get a minute to explain my problem or get answer of why I paid money, so I ended up paying for nothing. I can't call this a service; it feels more like a rip-off. I cannot believe this is a company either. I felt I was dealing with a drug dealer. I'm really sad to share an opinion like this but, maybe it will help another customer in the future. More

We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More

Sad to say for the first time, poor service. Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird poo and dents. More

The service manager was experienced, efficient and very pleasant. The service was completed as promised. I will return for all my BMW service. pleasant. The service was completed as promised. I will return for all my BMW service. More