Santa Monica BMW - Service Center

Excellent service, very professional and courteous. Very efficient and helpful. Very nice service department, and also very clean. Very efficient and helpful. Very nice service department, and also very clean. More

Clean, efficient, friendly and helpful. Loved the video and explanation for the question I had. and the Uber service was super quick! Loved the video and explanation for the question I had. and the Uber service was super quick! More

Cesar knows how to give quality service. Thank you for explaining my vehicle's issue that made sense! Thank you for explaining my vehicle's issue that made sense! More

The service is very relaxed about timing. No rental They now even charge for a ride to my house. Level of service has gone down . Took 20 mins to get my car called up after I came to p No rental They now even charge for a ride to my house. Level of service has gone down . Took 20 mins to get my car called up after I came to pick up. Overall poor service . Feels like they don’t care. More

Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More

Delivered the job as promised and informed me about the option for the necessary repairs right away . option for the necessary repairs right away . More

Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More

I have only been to Santa Monica BMW twice, but both experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. More

Great service. Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with a customer who's paid over $2500. More

No one called me to tell me my car was ready, I came in and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actual and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actually helped me More