Santa Monica BMW - Service Center

They did a great job. Addressed all issues and gave us updates throughout the day. Addressed all issues and gave us updates throughout the day. More

Alex was fantastic - professional, punctual, and got me out of there quickly. Looking forward to my next service at SMBMW. out of there quickly. Looking forward to my next service at SMBMW. More

Everyone was courteous and my recall appointment, which I apparently didn’t need, was over apparently didn’t need, was over More

Everyone is helpful, courteous - the dealership is clean and the waiting area is very comfortable. and the waiting area is very comfortable. More

Difficult to get an appointment even when there is a warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled an warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled and did not make eye contact. Said I would have to leave the car for at least 36 hours which I did and he never called me with an update. When I tried to get hold of someone in the service department after 48 hours everyone’s phone just went to voicemail. When I finally got hold of Alex my service advisor he said they needed to get some parts and would have to take the dashboard apart. He could not explain anything about that but said I would have to leave the car there for probably 10 days. There is more I could say but the bottom line is I picked my car up and will be going to another BMW dealer from now on. More

Excellent Service very Professional staff On time service Regular Updates on car Status I was very pleased with my service service Regular Updates on car Status I was very pleased with my service More

Horrible customer service, disorganized, didn’t notify me that my car was ready week after completion, bad analysis. that my car was ready week after completion, bad analysis. More

The worst experience I have had in my entire life. I was disappointed about dishonesty, mislead and lies. I am traumatized for life I was disappointed about dishonesty, mislead and lies. I am traumatized for life More

Outstanding attentive service. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. More

As a previous employee I know that SMBMW is always trying to improve in sales and customer service. I've always gotten great service from all departments. to improve in sales and customer service. I've always gotten great service from all departments. More