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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,482 Reviews

1,482 Reviews of Santa Monica BMW - Service Center

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September 14, 2007

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. My car was under full warranty (only two years after purchase), and for a small door lock issue which they were unable to fix, they came back to me and said if I retu More

by kpark00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAN ARCINIEGA
July 09, 2007

On 06/07/07 Chris Myer¡¦s telephoned me and advised me regarding repairs needed to the air conditioning system that would cost approximately $300 and to the turn signal that would cost approxim More

by oceanb800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Mayer
June 27, 2007

Went in for simple things.. service engine soon light and my regular scheduled service...No loaner, 30 minute wait for the shuttle, and $3000 rip off (10 times more than the estimate). Told I had to get new More

by akc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
June 15, 2007

We had difficulty resolving a fuel problem with another dealership and an independant BMW mechanic. Brought to SMBMW - at first a little rough with the Service Writer Rey, but once we were on the same pa More

by westchester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Johnson
October 12, 2006

I bought my car used from a Mercedes dealer, so when it was time to get it serviced I used SM BMW since they were the closest dealer. Everything was horrible from start to finish for my first service. Wh More

by bmwpali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
April 22, 2006

Do yourself a favor and stay as far away from Santa Monica BMW as possible. You might be lured to do business with them since their on the Westside but you'll be RIPPED OFF in more ways than one. Che More

by SMBMWSUCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Curtain (Sales) Charles Hicks (Service)
May 12, 2005

I live down the street yet I drive 45 minutes away because I want to stay away from them!<br><br>Lets summarize: Rude, dont care about you if you didnt by your car there, no responses to inquiries, sc More

by MonicaJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't Remember
April 23, 2005

Service manager (Bill) was very curt & rude to me when I was trying to find out about warranty options for my car, which was nearing the end of its warranty period (50k miles). Of the 6 problems I'v More

by wyiel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bill
April 12, 2005

The service dept gave me a hard time because I did not have an appointment this morning, and did not care that the new 2005 745I stopped running with a major malfunction and they did not know if they coul More

by pinzrus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service consultant
March 10, 2005

over the years, i have worked basically with everyone at the dealership. they are condescending, rude, and patronizing. they cannot get work done in a reasonable amount of time - or, in many cases, in the a More

by jstdueit
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
everyone