Santa Monica BMW - Service Center

Santa Monica BMW provided some of the worst service I have ever seen. I had to return my car three times to repair a malfunctioning convertible top,...finally, I got so fed up I took it to another deale have ever seen. I had to return my car three times to repair a malfunctioning convertible top,...finally, I got so fed up I took it to another dealer, who explained that Santa Monica had installed it incorrectly. <br><br>They have rude service managers -not just one- but several. I'm not that hard to please, -this is the worst service I've ever seen!<br><br> More

Recent (11/03) visit to SM BMW for 1st service on 540ia and to fix alarm intermitent problem as well as an interiior panel part that broke. Very friendly service from Frank, adn they called me to say the c and to fix alarm intermitent problem as well as an interiior panel part that broke. Very friendly service from Frank, adn they called me to say the car was done. To my surprise, they found and fixed the alarm prob. Car was cleaned. No costs. I was very pleased with the experience. My coworker uses them quite a bit and has been pleased also. Years ago I used this dealer for service on my E36 M3's and was not so impressed.<br>MUCH better than Bob Smith BMW. More

All right guys, my experience takes the cake. I bought a 2002 745 i, luckily not from these idiots (and I'm being polite). I took the car in for a software update, add features, oil service, and a general 2002 745 i, luckily not from these idiots (and I'm being polite). I took the car in for a software update, add features, oil service, and a general overall checkup. I was rushed out of the service area when I finally did get my appointment (before they lost my appointment), left the car there for a week (took it in clean mind you), paid them $98.00 to add three features onto the car. Got the car back after a week, dirty nonetheless, and of the three features (pathway lighting, auto door lock, and seat/key memory), only the pathway lighting worked. Was told by BMWNW to go to any dealership to activate/transfer the concierge service, and basically I was told by Mr. Montell (moron), to get out of his dealership and because I did not buy my car from them, I should go to the dealership where the car was sold; amazing since the car is till under manufacturer's warranty and service warranty. Needless to say, I got into a yelling match, filed a compliant with the BBB and BMWNW and DMV investigative services. These people, with the exception of Rey in service are a bunch of morons; how the hell do they stay in business. I will NEVER AGAIN BUY a BMW; I knew I should have stuck with Mercedes. Too bad these ratings that this site offers don't go below 0. I have never, and I mean never been treated so badly; if this is how they treat a customer who bought a car close to $100K, I would hate to see how they treat customers who buy they entry level models. Go to other dealerships, eg. Nick Alexander. Also, I had an emergency with the car, the electronic computerized parking brake would not release and they simply told me that I couldn't get it in till Nov, 2003 and this took place in the early part of Oct 2003; it's a good thing that Nick Alexander Imports got me in! More

I had a service appointment at this dealership for 2 in the afternoon. The appointment was made about a week ahead. I have been to this dealership for the last two years. When I drove up, I found a sign in the afternoon. The appointment was made about a week ahead. I have been to this dealership for the last two years. When I drove up, I found a sign in the driveway saying that lot is full, to make another appoinment and to come back another time. No aplogies just a nasty note. I parked my car in front of the driveway, and went inside thinking it was some stupid joke. After all this is a dealership, how can the lot be full. Lo and behold my service adviser first cant find my appoinment in his computer, but I found it on a printout of the days appointments. Then he starts telling me that they got backed up and I should come back another time. No apologies, no nothing just go away. They had my phone, but never bothered to call. I waisted an hour driving, about another half hour fighting with them, bottom line is that they will never see me there again. I have had many cars and still have several cars in the family, but never have been treated this way before. More