Santa Monica BMW - Service Center

Chris handled my Service Repair very well. He was clear and responsive. I have always had a good experience. He was clear and responsive. I have always had a good experience. More

Cesar Pleitez was great. Veery east and efficient process. The team was very helpful and accommodating Veery east and efficient process. The team was very helpful and accommodating More

Pablo was very knowledgeable, professional and genuine. The service took as long as predicted and was very pleased with the result. The service took as long as predicted and was very pleased with the result. More

Nice and friendly staff, quick turnaround. Sometimes busy. Ready to assist with whatever problem you may face. Sometimes busy. Ready to assist with whatever problem you may face. More

I always get great prompt service. Thank you for making it easy Santa Monica BMW team. Thank you for making it easy Santa Monica BMW team. More

This service was quick, easy, and professional. Pablo is fantastic. They got me an Uber and everything was great! Pablo is fantastic. They got me an Uber and everything was great! More

Cristal Hurtado and all of the personnel was great. It was a pleasure dealing with your dealership. It was a pleasure dealing with your dealership. More

Fast and efficient for this service. Was able to provide a loaner last minute. Good communication on progress of the maintenance. Was able to provide a loaner last minute. Good communication on progress of the maintenance. More

Rude reception , service light still on despite them having completed the service so I’m not even sure they did the work they billed me for. having completed the service so I’m not even sure they did the work they billed me for. More

My car was kept for two days with a late afternoon notice to come retrieve the car by 7pm. I called the advisor to find out the status of what was done because I saw little evidence of any significant work o to come retrieve the car by 7pm. I called the advisor to find out the status of what was done because I saw little evidence of any significant work on the invoice. The advisor did not call me back after at least two voicemails and text messages. When I picked up the car, the person at the desk agreed that it appeared that two spark plugs were changed and tire pressure adjusted? The car was filthy with dust and dirt, not even vacuumed and the battery was not charged. The loaner was a very basic car too. Grabby brakes and all four tires spin when accelerating? I left a message for the advisor to have Bill follow up with me the next day. No calls. Waste of a lot of time. Brandon who assisted with the car and Damian at the loaner counter was very nice. More