Santa Monica BMW - Service Center
Santa Monica, CA
1,560 Reviews of Santa Monica BMW - Service Center
Chris Myers is very professional and courteous. Always a pleasure having my car serviced! Highly recommend! Always a pleasure having my car serviced! Highly recommend! More
Thank you very much for your help with my extended warranty. I really appreciate all of your excellent service. warranty. I really appreciate all of your excellent service. More
I was not happy with the service I received. My vehicle which is still fairly new 2021, would not start and was towed-in. They had no loaner vehicles available, they told me there was a 3 week My vehicle which is still fairly new 2021, would not start and was towed-in. They had no loaner vehicles available, they told me there was a 3 week waiting list for a loaner and it's pouring rain out. i missed a day of work due to unreliable tow via roadside assistance. I saw a loaner vehicle on site not being used and more were coming in as people were returning them but they would not accommodate me and I have been a long time loyal customer. The quality at this dealership has been declining over the last few years. When my vehicle was ready for pick up they gave it back to flithy, it was no longer raining so that couldn't have been the excuse. I will not be taking my vehicle back here for any future servicing. More
SMBMW took care of my car and was very transparent throughout the entire process. I also appreciated that the dealership held onto my car for a few days while I was out of town for work. throughout the entire process. I also appreciated that the dealership held onto my car for a few days while I was out of town for work. More
SM BMW is the greatest. Danny and Cesar and the entire team are beyond fantastic. Danny and Cesar and the entire team are beyond fantastic. More
Cesar was great. Very helpful and resourceful. Good communication which is consistent with prior visits and working with him. Very helpful and resourceful. Good communication which is consistent with prior visits and working with him. More
Cristal was wonderful. Extremely helpful. Prices are outrageous. Waited a while for car to be delivered in street. They forgot about me… Extremely helpful. Prices are outrageous. Waited a while for car to be delivered in street. They forgot about me… More