Santa Monica BMW - Service Center

I’m sure the sales side is as wonderful of an experience as can be. The service side however, is about as bad as it gets! The customer service line that transfers the calls is about as rude as it gets. Nobo as can be. The service side however, is about as bad as it gets! The customer service line that transfers the calls is about as rude as it gets. Nobody could find my car that was towed in and it was impossible to get in touch with my service provider, Cesar. Only after leaving two voicemails did I hear back. When I was told the car was ready, I showed up 10min later to pay only to find there was an added charge for alignment which was not discussed nor approved but apparently necessary for a blown out tire (I’m not a mechanic so I guess I have to take their word for it). After paying, waited nothing short of 40min just to have them pull the car around. After 30min, I finally had to raise a little xxxx to get anything out of these folks. Definitely will not be getting any service done at this location again. I’ll happily drive out to the valley to avoid Santa Monica BMW More

Exelent services Exelent communication very helpful very friendly super professionals I recommend this dealership always friendly super professionals I recommend this dealership always More

The quality work was good. That it was on time. I wish they had put a cap on the stem of the tire. I have four of them that are not on. That it was on time. I wish they had put a cap on the stem of the tire. I have four of them that are not on. More

I always feel unwelcome and pushed around when I have an appointment here. It’s never an enjoyable experience, I just want to get it over with as fast as possible appointment here. It’s never an enjoyable experience, I just want to get it over with as fast as possible More

I had a problem with my Convertible top on my M8, my service advisor Chris went above and beyond, per usual, to not only take care of a difficult issue but also keep me in the loop. It is a please work service advisor Chris went above and beyond, per usual, to not only take care of a difficult issue but also keep me in the loop. It is a please working with this dealership. More

Cesar was the absolute best. He talked me through every problem and issue and was patient to hear my concerns. THANK YOU! He talked me through every problem and issue and was patient to hear my concerns. THANK YOU! More

I had a positive experience all the way around. Only worked with the service department. Can’t comment on the rest of the operation. Only worked with the service department. Can’t comment on the rest of the operation. More

Went to service center for a simple key check late in the afternoon. I was greeted by a friendly face. While my key was being worked on several other staff members asked if I was being helped. Fast and pleas afternoon. I was greeted by a friendly face. While my key was being worked on several other staff members asked if I was being helped. Fast and pleasant! More

I've been working with Chris at SMBMW for years, he's always great. Professional, friendly and knowledgeable. always great. Professional, friendly and knowledgeable. More

The entire team was friendly and quick service. Thoroughly explained everything they were doing before and after. Thoroughly explained everything they were doing before and after. More