Santa Monica BMW - Service Center

Air bag recall Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! More

Beware of Service The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- wil The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- will try next time More

Dishonest and way overpriced $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I need to have a "scope" done anytime the car is serviced. This is not the case, and I explained that I didn't want the scope because it was already done 3k miles ago for the 60k service. He then refused to do any work on the car without doing the scope. I've always had my car serviced at BMW dealers and never had to pay more than $79 for an oil change and never had to have a scope every time I had a service. These guys are taking advantage of their customers and are pure xxxx More

Decrepit and disrespectful service staff I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assis I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assistance and they picked up my car within 30 min (awesome!). They towed it to the nearest towing lot since BMW was closed for the day. Next day the towering company towed my car to the Santa Monica BMW lot at 8am (awesome again!). While I was at work I called the dealership around 9am to make sure they know the car was there and that it would be taken care of. The receptionist said she would forward my message to the service advisor (Jason), I said no problem let me know what the situation is please. Two hours went by with no call so I call again and the receptionist said she will walk over and let Jason know I called, I said thank you I appreciate it. Another two hours go by and no call so I called them back to see what's going on and the receptionist says the same thing again. I say okay, can you please please forward my message to him since I also do need a loaner, she said okay. Long story short, I didn't get a call till about 6:30pm, 30min before they close. Jason calls me and says this exactly "hey what's up what's going on?" I said uhh my car has been at your lot the whole day and I haven't gotten a call from anyone. He says "oh, what kind of car is it, what's wrong with it..." I said "um okay. I have a flat tire and it needs to be replaced, I also need a loaner".. He said well we have given out all out all the loaners. I said "well that's why I called you guys 6 times to be proactive and get a loaner, also to strap on a new tire so I can be out of there that day".. He rudely replied "well.. Okay.. I can't do much for you right now, how would you like to move forward..." I said can you please put a new tire on my car or at least give me a quote on a new tire.." He said "what's your tire size.." I said I'm not EXACTLY sure can you please go take a look for me.. He said I can't (even though the car is right there. He also said he will have a tech look at it tomorrow and give me a call. I said no, can I at least get a quote.. He said no i cannot go look at your tire size right now. At that point I escalated this to the manager and he didn't pick up the phone once, he didn't respond to my voice main or phone calls, even the next day. So I was forced to tow my car to a tire shop near by and get my tire replaced. I didn't even get a call back from anyone at the dealership a day after or even a week after. I've also read similar reviews about this place on other websites. Never again. More

I went in to get some engine oil and because I did not but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of thems but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of themselves. When I asked about that they said they were a family-owned dealership and that was their policy. Well, most BMW's are family owned so that should not make a difference. And that shouldn't matter anyway as the warranty travels with the owner, not the dealership. Again, SHAME ON YOU!!!! They should lose the right to this wonderful brand franchise. Their sales department does not treat one much better!!!! I will never give this dealership any of my business!!! And I will tell others to do the same. More

No wonder they get a failing grade form the better business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a jo business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a joke! More

I have been to numerous BMW dealerships across LA and in Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. More

My experience was unexcelled from the courtesy and friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I have never had a better experience with any service department! More