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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,466 Reviews

1,466 Reviews of Santa Monica BMW - Service Center

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January 11, 2023

Excellent service all the way around. From check in to check out. Loved the video inspection. Definitely a nice feature not done at other BMW dealerships. Thank you! More

by marisa.grassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal
January 10, 2023

Santa Monica BMW provides a consistently poor customer experience. The vehicle is never ready when they call me for collection, and I always spend at least 30 minutes standing in the street waiting for th More

by MICHAELGOLDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

The person who greeted me when I pulled my car up was nice. He told the guy behind me that I was first but the guy in the back still cut the line and went to the service agent. I hold her (service agen More

by mc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristal
January 10, 2023

Pablo took my issue even when I was late for my appoint. Which was nice of him. However, the wait time to just get engine oil was 4+ hours. Also for reason the texting between Pablo and I didn’t work. Or ra More

by THOMPSON.CRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Dakhlia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dellis Montell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo
January 10, 2023

Everyone I dealt with was kind, courteous and efficient. Lovely to deal with. Very happy. More

by JEFFLIEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Dakhlia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Cristal and shop foreman Jose performed and excellent execution on a challenging car defect. Thankfully all parts were in stock and completed in a timely fashion even over the holidays. More

by JBO
Recommend Dealer
Yes
Employees Worked With
Tech advisor Cristal. Shop foreman Jose.
January 10, 2023

My third BMW from this dealer. Always efficient and courteous. Highly recommend this dealer for sales and service. More

by CAROL1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manfred
January 10, 2023

Chris Myers is the best, truly! Always so helpful and the process is so easy! More

by JGARRETT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Cesar, my service advisor super professional I live in Valencia CA and drive to Santa Monica. Because they have the best service l. More

by MARIOPALLAIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dellis Montell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Pleitez
Jan 10, 2023 -

MARIOPALLAIS responded

Cesar Pleitez is the best I live in Valencia and Drive to Santa Monica because of the service

January 10, 2023

Everything I asked for was fixed in the car feels much better. Thank you for your help. More

by KERRYNJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo
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