Santa Monica BMW - Service Center

The customer service was good but I did not get a status update call as promised. Also, the 3-hour estimated repair took 7 hours to complete. update call as promised. Also, the 3-hour estimated repair took 7 hours to complete. More

It’s a clean, friendly, easy to work with dealership. Glad I come to BMW of Santa Monica Glad I come to BMW of Santa Monica More

Edwin was extremely helpful explaining one of the displays and how to change it, and swapped out the old batteries in our keys with fresh ones….thank you, Edwin displays and how to change it, and swapped out the old batteries in our keys with fresh ones….thank you, Edwin More

I had a great experience the tech were very professional. I rate the service great I rate the service great More

Everything went well. Took a little too long to get the vehicle for pick up. Took a little too long to get the vehicle for pick up. More

They told me my car was leaking oil and needed $6000 worth of work. Now it's been nothing but problems. I took it in becuase it said it had no oil and they cna't find the problem, no communication, it worth of work. Now it's been nothing but problems. I took it in becuase it said it had no oil and they cna't find the problem, no communication, it's a three day weekend, no one gets back to me and I am stranded with no car and no importation. More

Fantastic dealership, all the people are family, professional, and helpful. It’s a joy to learn more about the car whenever I visit dealership. professional, and helpful. It’s a joy to learn more about the car whenever I visit dealership. More

Everyone was friendly and helpful. They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank y They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank you Santa Monica BMW!! More

Overall, everything went perfectly. Communication was excellent and service was completed earlier than expected. Will use them again! Communication was excellent and service was completed earlier than expected. Will use them again! More

The service was great! I got my vehicle back in a timely manner as promised I got my vehicle back in a timely manner as promised More