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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,467 Reviews

1,467 Reviews of Santa Monica BMW - Service Center

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January 18, 2023

Very busy dealership, but that does not take away from the attention to detail and professionalism the staff has. More

by MONI MAGDALENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Evans
January 18, 2023

SMBMW took care of my car and was very transparent throughout the entire process. I also appreciated that the dealership held onto my car for a few days while I was out of town for work. More

by MBACOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
January 18, 2023

SM BMW is the greatest. Danny and Cesar and the entire team are beyond fantastic. More

by KLEINJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dellis Montell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Pleitez, Danny Garcia
January 17, 2023

Good job and very efficient Was happy with service and amount of time was excellent More

by FEETBEAT786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar
January 17, 2023

Cesar was great. Very helpful and resourceful. Good communication which is consistent with prior visits and working with him. More

by nichol.s.shuart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Pleitez
January 17, 2023

Cristal was wonderful. Extremely helpful. Prices are outrageous. Waited a while for car to be delivered in street. They forgot about me… More

by bartbnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dellis Montell Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Thank you Cristal for the professional and prompt service. I Will be certain to recommend to others BMW of Santa Monica. More

by maberenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Iris Pablo
January 17, 2023

Chris handled my Service Repair very well. He was clear and responsive. I have always had a good experience. More

by SHANNONXYZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Service is always fast and efficient. My service advisor Chris Myers always makes the experience hassle free More

by LUIZAYCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2023

Pablo was very knowledgeable, professional and genuine. The service took as long as predicted and was very pleased with the result. More

by tonylanni.lax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo
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