Santa Monica BMW - Service Center

I recently Bought my Car from Santa Monica BMW but I have too many issues. I took my car for service but still I have those issues. too many issues. I took my car for service but still I have those issues. More

Always efficient & friendly! Give perfect investigation for any problems with my BMW to keep it safe to drive. Give good advice about problem. Give approximate Time to fix prob Give perfect investigation for any problems with my BMW to keep it safe to drive. Give good advice about problem. Give approximate Time to fix problem & relay time fixing the Problem. Would recommend BMW anytime! Customer Diane Kelterer More

Decent service, very busy dealership. Three times out of the past four times I've been to this dealership, no car wash/vacuum service was provided. It's one of the main reasons I take t Three times out of the past four times I've been to this dealership, no car wash/vacuum service was provided. It's one of the main reasons I take the car in for service. Would be nice to have this service available on a daily basis and not sporadically. More

Knowledgeable, deal with car problems properly. Explain what went wrong and why they did for what they did. Explain what went wrong and why they did for what they did. More

Quick appointment and fast service. I had a tire replaced. While the work seems to have been completed well the didn’t finish resetting the car’s computer, so I had to fumble through th I had a tire replaced. While the work seems to have been completed well the didn’t finish resetting the car’s computer, so I had to fumble through that myself More

They are generally responsive and were able to accommodate a same-day oil change. They do have a tendency towards aggressive upselling …just make sure you clearly say no to things you don’t want accommodate a same-day oil change. They do have a tendency towards aggressive upselling …just make sure you clearly say no to things you don’t want. More

Great service fixing an issue that was just out of warranty. It’s all working now. warranty. It’s all working now. More

I had a great deal of trouble getting through to the service department and finally decided to take a chance and drive in without an appointment. Chris took wonderful care of me and squeezed me in to ma service department and finally decided to take a chance and drive in without an appointment. Chris took wonderful care of me and squeezed me in to make up for it. He then made sure I got Uber to take me home and pick me up. Thank you for a wonderful result. More

Watched The Service Guy Scrape My Carbon Fiber Splitter While Coming Out Of The Service Area, He Didn’t Even Apologize Or Acknowledge It, Just Looked Embarrassed & Walked Away. While Coming Out Of The Service Area, He Didn’t Even Apologize Or Acknowledge It, Just Looked Embarrassed & Walked Away. More

Brought in car at 10AM for a simple oil change and air in tires and they said it would be ready at 3PM. But didn't hear back. I waited until 5PM to go check on it and they said it's almost ready. It took the tires and they said it would be ready at 3PM. But didn't hear back. I waited until 5PM to go check on it and they said it's almost ready. It took them more than 30 min to bring the car out. When I was about to drive away, I noticed that the change oil light was still on and the tire pressure was still on so I had to come back for them to reset it. Always a poor customer service job every time I bring it in there. More