Santa Monica BMW - Service Center

Pablo is a really great and helpful service technician. I really appreciate him. He explains things and is a Man of his word! I really appreciate him. He explains things and is a Man of his word! More

Everyone is always so kind and helpful. Thanks Del and team! My favorite coffee machine too Thanks Del and team! My favorite coffee machine too More

Everyone is Reliable, thr responses are prompt, i always experience good communication iat service desk or car loaner desk. experience good communication iat service desk or car loaner desk. More

Curious and willing to be of service with good attitude. I was only passing through town but made me feelwelcomef. I was only passing through town but made me feelwelcomef. More

It took 7 calls, messages and texts to get a response for recall appt. No bueno. Very grateful for the team that washed my car. Took my service lady 2 hrs to call me from when service team fixed car. Only recall appt. No bueno. Very grateful for the team that washed my car. Took my service lady 2 hrs to call me from when service team fixed car. Only responded after I reached out. No bueno. Never offered me a ride, or even mentioned it. More

Pablo assisted me with the process if getting my i3 serviced. Very professional and helpful. I don’t understand why people complain about wait times to get their cars after service. It was only one per serviced. Very professional and helpful. I don’t understand why people complain about wait times to get their cars after service. It was only one person providing that service. We live in a society of instant gratification. More

The issue with my car was very minor, no repair needed, just confirmation of the problem and then to clear the error on the dash. That said, my appointment was at 8am and I didn't hear anything until 2pm. just confirmation of the problem and then to clear the error on the dash. That said, my appointment was at 8am and I didn't hear anything until 2pm. That's 6 hours before they notified me there was no problem. A faster turn-around time would have been appreciated, since there was actually nothing that needed to be fixed. More

my appointment was for a recall notice but while i was there it turned out i also needed an oil change and other fluids, they also checked the brakes and found the rotors had barely anything left. they w there it turned out i also needed an oil change and other fluids, they also checked the brakes and found the rotors had barely anything left. they were able to manage all the repairs in a day and a half and get me my car back for the weekend. it wasn’t all happy news but all was handled quickly and professionally. they also sent me a short video of the brake inspection. More

My car was ready before the quoted time frame so I was happy about that. happy about that. More

The personnel were friendly and they addressed me by my name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. More