Santa Monica BMW - Service Center

We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More

the dept did the work quickly and I didn't have to wait long that was great long that was great More

Sad to say for the first time, poor service. Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird poo and dents. More

The service manager was experienced, efficient and very pleasant. The service was completed as promised. I will return for all my BMW service. pleasant. The service was completed as promised. I will return for all my BMW service. More

Great service as always by Sal and Pedro. They are always very honest, efficient and do not try to upsell you on service you don’t need. They are always very honest, efficient and do not try to upsell you on service you don’t need. More

Great service by Sal and tech Pedro as always. Very honest and efficient. They do not try to upsell you on labor you don’t need. Very honest and efficient. They do not try to upsell you on labor you don’t need. More

Very professional and kind. They took care of what I needed done. Staff is extremely helpful. They took care of what I needed done. Staff is extremely helpful. More

Always excellent service. They took care of a warranty issue swiftly. Thank you to the manager, Sam (finance dept) and Chris (service) @ Santa Monica BMW. You rock, Tha They took care of a warranty issue swiftly. Thank you to the manager, Sam (finance dept) and Chris (service) @ Santa Monica BMW. You rock, Thanks, Monica More

Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

The person that checked me in was not very personable at all - he really was quite cold to deal with and you would think a certain warmth in greeting clients and or simply being able to say good morning wit all - he really was quite cold to deal with and you would think a certain warmth in greeting clients and or simply being able to say good morning with a smile would have been greatly appreciated More