Santa Monica BMW - Service Center

Cesar is terrific. Efficient & good communicator. Great customer service & easy to work with. Excellent review Efficient & good communicator. Great customer service & easy to work with. Excellent review More

Cesar was extremely helpful and very professional, as always. We’ll definitely return for our next services. always. We’ll definitely return for our next services. More

Routine service was a pleasure as usual. The car was completed when promised, and very clean. The car was completed when promised, and very clean. More

Alex's assistance was excellent and very helpful! I will come back for my next service. I will come back for my next service. More

Cristal was very nice & handled the recalls for both of our 2020 BMW X5s quickly ! our 2020 BMW X5s quickly ! More

5 1/2 hrs to change simple oil. Servive rep non existent and no one else seem to care. Never go there again Servive rep non existent and no one else seem to care. Never go there again More

Unfortunate customer service. After being unable to get in touch with my customer service rep virtually for a repair to something I had just been in for less than 2 weeks prior, I After being unable to get in touch with my customer service rep virtually for a repair to something I had just been in for less than 2 weeks prior, I made an appointment online. They refused to look at my car for 5 days under my service representative was back from time off (and gave no advance warning of this). I then had to chase for multiple days to get updates on the status of my car. It was in the shop for 9 days just to replace a headlight and fix my wiper fluid system. More

Very nice service as always. Best service from Chris and we love coming back each time Best service from Chris and we love coming back each time More

Chris Mayers always gives the best customer service. He is very polite, professional and knowledgeable about his job. He is definitely deserves recognition from BMW Santa Monica! He is very polite, professional and knowledgeable about his job. He is definitely deserves recognition from BMW Santa Monica! More

The service here is awful. I dropped my car at the dealership in Santa Monica and when they plugged my car to read the service codes THEY FRIED a modular that controls my windo I dropped my car at the dealership in Santa Monica and when they plugged my car to read the service codes THEY FRIED a modular that controls my windows, side mirrors, headlights and back lights, as well as signals. I have it on their own video they provide of their service mechanic admitting that this only happened as he plunged in to the car to read the codes. This was caused by the dealership, I gave them the car with only one issue, fuel pump. Not electrical problems, I had none at all. The dealership called me and sent me an invoice trying to CHARHE me to fix the modular they burnt for $1,700. When I refused to pay they agreed to fix it. Well I got my car back with the lights working and signals but now my windows and side mirrors still don’t work. So I asked them to fix the problem as it was caused by them in the first place and they refused, they asked for me to pay $700 as now the window switch modular is burnt. I talked to the service manager Daniel Garcia and he admitted that this is a problem they face all the time with BMW vehicles when they try and plug in to the cars and read codes. He said it “locks up everything” after going back and forth with him and BMW to pay for the issue they caused they came back later and still refused to fix the problem. They take your car, burn a few Modular’s, admit it on the service video, agree with you that it’s a problem caused by them when they plug in into your car but they will have the audacity to bill you for it first to see if you’re going to question it. They will also refuse to fix issues cussed by them when they ADMIT it’s an issue that they face all the time with their cars. Stay away from this dealership. I will be sending a letter and email to BMW for this awful sloppy service. You come in with one problem and leave with 90 caused by the dealership. Note: all of this happened over 2 and half weeks and they didn’t even give me a loaner!!!!! More