Santa Monica BMW - Service Center

The advisor was basically none reachable. I was not able to communicate with her via text either. But previously I was able to communicate via text with other advisors. Eventually, I had to c I was not able to communicate with her via text either. But previously I was able to communicate via text with other advisors. Eventually, I had to communicate though other colleagues. My car wasn’t ready until after the weekend. There was no communication on that either. I had to find out from someone else. More

Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

Was told it would be 2 1/2 hours wait for me as a “ waiter”. Car was done in about an hour waiter”. Car was done in about an hour More

It was a great and easy experience. Everyone was very nice and helpful. I am very satisfied. Everyone was very nice and helpful. I am very satisfied. More

Everyone was helpful, kind and professional. Really great service from start to finish. I just didn’t get the call when my car was ready but everything else was amazing. Really great service from start to finish. I just didn’t get the call when my car was ready but everything else was amazing. More

These are the fifteen words that I am required to write, so there they are. so there they are. More

No communication with customer No car wash Door opener not paired Your link didn’t play anything to me. Doesn’t work Car was not ready at 5pm opener not paired Your link didn’t play anything to me. Doesn’t work Car was not ready at 5pm More

Shane stayed on top of the work - the techs were great, and price was very fair. and price was very fair. More

Because it was going to take longer to have our 2002 Z3 M Coupe serviced, due to only a handful of mechanics experienced with the older model, Alex Macias arranged for a loaner car. The cleanliness & organi Coupe serviced, due to only a handful of mechanics experienced with the older model, Alex Macias arranged for a loaner car. The cleanliness & organized check-in counter, as well as the mechanic bays, instilled confidence that we were in good hands! We couldn't have had a better experience! More

They were honest and friendly. I liked that they took good care of me and my car. I liked that they took good care of me and my car. More