Santa Monica BMW - Service Center

Takes forever (weeks) to get repairs done with very few updates in between. Also very expensive updates in between. Also very expensive More

Everyone is always friendly and helpful. My service advisor Sal in particular takes great care of me! My service advisor Sal in particular takes great care of me! More

I felt that the Manager, Daniel was very responsive to my situation and car needs. He took care of everything graciously! situation and car needs. He took care of everything graciously! More

Cesar is one of the wonderful person who always helps me. Also, this BMW dealership is the best one. Fast and easy service. Thanks Also, this BMW dealership is the best one. Fast and easy service. Thanks More

Cesar is always professional, friendly and efficient! ! Always have a pleasant experience at the BMW/Santa Monica dealership. ! Always have a pleasant experience at the BMW/Santa Monica dealership. More

Chris Myers was very nice and professional. My battery and tires were very expensive, however. My battery and tires were very expensive, however. More

Getting through to service writers has often been frustrating. Playing phone tag or via text. If means of communication were faster it would benefit both sides. frustrating. Playing phone tag or via text. If means of communication were faster it would benefit both sides. More

In the past, I've had pretty good results. In this case, not. My brakes have been squealing, a lot, and I made the service appointment to try to resolve the issue. The long and short of it In this case, not. My brakes have been squealing, a lot, and I made the service appointment to try to resolve the issue. The long and short of it was "the brake pads are above the minimum standard that would prompt brake pad replacement, so we aren't replacing the brakes." Which is fine because I wasn't specifically concerned about the quality of the braking. As far as the squealing, which I was concerned with, the response was essentially "nothing we can do about it, period end of story." I expect more from BMW factory authorized service from a dealership than to tell me that I basically need to live with squealing brakes, which I continue to do. Mayber I'm wrong to expect more, but this was significantly disappointing. On the positive side, at least my car was available for pickup within a couple of hours, so I didn't have to wait long to not have the problem addressed. And the video of the brake pad inspection was clear and nicely done. More

The greeters are friendly, the service staff is efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! More

No calls to advise of pickup or completed vehicle. No explanation on what was completed or not from warranty recall. No explanation on what was completed or not from warranty recall. More