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Santa Monica BMW
Santa Monica, CA
1,639 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,639 reviews
August 11, 2023
SM BMW always takes great care of me as a customer and look for ways to save me money while providing excellent quality maintenance that keeps my 440i humming look for ways to save me money while providing excellent quality maintenance that keeps my 440i humming More
by LISAMSP
Verified Customer
August 10, 2023
I sent several texts requesting to check for my license since they did not return it and they never got back to me. since they did not return it and they never got back to me. More
by ALASSER
Employees Worked With
August 10, 2023
I dropped off my car for a routine oil change. I had purchased the oil change package. I didn't have an appointment, so I knew it would take a little longer. I worked with Cesar Pleitez, who I w I had purchased the oil change package. I didn't have an appointment, so I knew it would take a little longer. I worked with Cesar Pleitez, who I was weary of because I worked with him last time, but decided to give him another chance. I was worried because last time, I worked with him, he told me he would text me when the car was ready for pick up but never did. I had to call the service center, and they were like your car has been done for 2 hours. I had my car in for oil change and for a manufacture recall. I tried calling and leaving messages regarding what the recall was for and trying to get an explanation but never got a call back. Back to the current visit, I never heard back from Cesar. He told me the car would be done in the early afternoon. Car wasn't ready until 6:45pm right before they close, and never heard back from Cesar. Cesar is terrible at communication. More
by pdo
Employees Worked With
Cesar Pleitez
August 10, 2023
Super easy and great staff first time service for my car. Also organized and kept my appt time Also organized and kept my appt time More
by 228
Employees Worked With
August 09, 2023
Thank you for attending to my needs Next time have the tires in stock for these high end paying vehicles tires in stock for these high end paying vehicles More
by CAPTOWN309
Employees Worked With
August 09, 2023
Caesar has always provided exceptional service over the years. Even though I work with other dealers when leasing the car, I never go to anybody other than SM BMW for the service department. Sales is a d years. Even though I work with other dealers when leasing the car, I never go to anybody other than SM BMW for the service department. Sales is a different story...... More
by MARKJYEE
Employees Worked With
Caesar (service)
August 09, 2023
The sales manager is a liar and a xxxxxxx , my service advisor Caesar , over talked rushed and could care less about my concerns. Save yourself stress and go to another location. I’ve never experienced su advisor Caesar , over talked rushed and could care less about my concerns. Save yourself stress and go to another location. I’ve never experienced such horrible service from bmw in my life. I’ve drove bmw for 10 years and only service my cars at the dealer …. I just can’t believe this. More
by KETURAH.BRANCH
August 08, 2023
Everything was very efficient and I appreciated the customer-focused approach to servicing my car. customer-focused approach to servicing my car. More
by THEODORECASEY
Employees Worked With
