Santa Monica BMW

Great Service by the team. I would definitely recommend it to other people as well. I would definitely recommend it to other people as well. More

Speedy quality service. Very attentive to detail. Nice to know reliable Santa Monica BMW there! Very attentive to detail. Nice to know reliable Santa Monica BMW there! More

I was overcharged. I didn't get what I was promised. I will be taking my business eksewhere. I didn't get what I was promised. I will be taking my business eksewhere. More

Everything was perfect, from the appt set up to the completion of the work to the pick up. completion of the work to the pick up. More

Great service and communication. Car delivered by time promised. They also do a great job of cleaning your car after it has been serviced. Car delivered by time promised. They also do a great job of cleaning your car after it has been serviced. More

The dealership is fine. But the agent I dealt with, Cesar, was very short tempered and rude. In about 20 years I have been going to this dealership this is the first time I But the agent I dealt with, Cesar, was very short tempered and rude. In about 20 years I have been going to this dealership this is the first time I had a VP bad experience, Next time I will make sure to ask for someone else. More

Almost 5 hours for an oil change, It was a pleasant experience and I had a wonderful conversation with a gentleman who helped check me in (and recommended some restaurants in the area) but it took almo experience and I had a wonderful conversation with a gentleman who helped check me in (and recommended some restaurants in the area) but it took almost 5 hours for an oil change. My car is brand new, very few miles, it's my first year scheduled oil change (and inspection) so no other service work was required. I also did not get offered an uber or courtesy vehicle, despite being in warranty, so I had to walk to a friend's house nearby to wait for 4.5 hours. I never received a text that it was ready, I eventually just walked back and asked if it was ready, and they said they thought it probably was. So I likely should have received a text. I then waited another 20 minutes while they washed it, which was a nice service and I appreciated it, but did add to the lengthy wait. Overall, as I am under warranty and had scheduled the service, I should have been offered an Uber, and the speed was quite poor, but they were all very friendly. More

Service response this time was not very good. Did not get updates or returned calls or texts Did not get updates or returned calls or texts More

Richard was extremely helpful. It was a real pleasure. Would recommend him and the dealership. Looking forward to my first BMW experience. It was a real pleasure. Would recommend him and the dealership. Looking forward to my first BMW experience. More

While my onboarding process was good, I have the following issues in my new car : 1) Hissing noise near the sunroof operating buttons 2) Front right door need more force to fully close 3) I following issues in my new car : 1) Hissing noise near the sunroof operating buttons 2) Front right door need more force to fully close 3) I see wiper stopping when starting the car from idle state , especially when starting from the signal. More