Santa Monica BMW

Never going back to Santa Monica BMW! Suza was the main reason this didn’t get 1 star. Having to argue to have the Service Advisor and Tech do honest work is not the experience anyone wan Suza was the main reason this didn’t get 1 star. Having to argue to have the Service Advisor and Tech do honest work is not the experience anyone wants, at anytime but especially not during the holidays. Luckily they finally did what I asked and my bill was only 2x the original estimate, not 4x. More

They hardly are excited to sell a car. This is the second time we walked away and bought from another dealer This is the second time we walked away and bought from another dealer More

I was told the price for a basic service would be $x. They ended up charging me more even though the service technician tried to explain to the cashier it should have been $x. Asked for an adjustment a They ended up charging me more even though the service technician tried to explain to the cashier it should have been $x. Asked for an adjustment and a call from the service center manager; nothing has happened since then. More

Chris is an excellent service advisor and always answers my questions and makes sure things are done correctly my questions and makes sure things are done correctly More

Sales Department is 0 stars. Found a car and called in to work out a deal. After giving sales person written lease deal from a different dealership (they didn’t have a color I w Found a car and called in to work out a deal. After giving sales person written lease deal from a different dealership (they didn’t have a color I wanted), SM rep told me that they are $200.00/mo apart from the same MSRP and they will mot pay for me to drive the car. Really ? That’s approx. $7000 more than other 2 dealerships. I guess dealer doesn’t care about being competitive. More

I use SM BMW service center even though I live in the South Bay because the service is superior and I’m always treated well by friendly staff who communicate well and make the whole thing easy. Bill Evan South Bay because the service is superior and I’m always treated well by friendly staff who communicate well and make the whole thing easy. Bill Evans is forthright and thorough, appointments are alway on time and car ready earlier than anticipated. More

Bought my car at this dealership in 2008 and have had it serviced there ever since. Love my car and keep resisting getting a newer one even though it’s starting to need more expensive maintenance. Still ha serviced there ever since. Love my car and keep resisting getting a newer one even though it’s starting to need more expensive maintenance. Still has very low mileage and looks classic More

Horrible sales man and customer service , they sold me a car not even inspected and non service done , they lie to me than I had being back there was 5 different issue which needs to be taking care of , I w car not even inspected and non service done , they lie to me than I had being back there was 5 different issue which needs to be taking care of , I went through tough time More

Bill Evans always provides us with impeccable service. We have repeatedly purchased cars from SMBMW knowing that he will help us care for them. We have repeatedly purchased cars from SMBMW knowing that he will help us care for them. More

Easy to schedule, cancel and reschedule. Quick and easy in and out. Courteous staff. Car is fixed. Zero balance! Quick and easy in and out. Courteous staff. Car is fixed. Zero balance! More