Santa Monica BMW

Poor service. Poor execution. Poor organization. Poor customer service. Poor pricing. Poor communication. Overall very negative. Poor execution. Poor organization. Poor customer service. Poor pricing. Poor communication. Overall very negative. More

I received excellent service while getting my scheduled maintenance. Appointment was easy to make, staff was courteous, and it took less time than I anticipated, considering high number of vehicles waiting maintenance. Appointment was easy to make, staff was courteous, and it took less time than I anticipated, considering high number of vehicles waiting there. I was kept in the loop by texts. More

I brought my 2019 330i in for a routine oil change and was told I needed an additional service check that cost an additional $250. When asked why my car needed this check, the service rep could not explai was told I needed an additional service check that cost an additional $250. When asked why my car needed this check, the service rep could not explain himself, only that he would not reset my service light if I did not agree to the check. After the service was complete, I did not receive any proof of service or a detailed invoice showing what had been done, only that my car passed the inspection. I have been bringing my cars to this location for over a decade and have never had such bad service. Very disappointed. More

I was called on Thursday to pick up my car, I came on Friday and my car was still in the shop with the hood open. They made me wait an hour. When I received my car, passenger restraint function error was Friday and my car was still in the shop with the hood open. They made me wait an hour. When I received my car, passenger restraint function error was on and the backseat very dirty. I asked what was going on, they took my car in for another 30 minutes and told me that the technician who changed the AC filter didn't connect the airbag. After I left, I realized that oil change wasn't done although I was told in initial dropoff that it would be done. I paid $1630.66 for a tire and AC filter replacement and that wasn't even done properly. I will be unlikely to have any desire to use BMW Santa Monica in the future. More

Always happy with the customer service at SM BMW. Chris is the best , always professional and goes above and beyond every time! Chris is the best , always professional and goes above and beyond every time! More

Easy, quick, punctual. The customer service was great. I was in and out of there. The customer service was great. I was in and out of there. More

The staff have a real couldn’t care less attitude, they capitalize on the exclusivity of being the nearest service centre and as such, have NO idea what good customer service is! It’s a shame there isn’t a capitalize on the exclusivity of being the nearest service centre and as such, have NO idea what good customer service is! It’s a shame there isn’t a closer option, most would drop this dump in a heart beat! More

All was good except they turned off my digital speed display and despite doing research online I have no idea how to get it back. display and despite doing research online I have no idea how to get it back. More

Excellent service and excellent customer service. Thank you for your service and support See you next year hopefully Thank you for your service and support See you next year hopefully More

Pablo is an excellent made process drama free contacted me and keep me updated on repairs me and keep me updated on repairs More