Santa Monica BMW

The car is very good. The service at the dealer was the worst experience my wife or I have ever had in 64 years -- owning up to four cars at a time to support three kids. The service at the dealer was the worst experience my wife or I have ever had in 64 years -- owning up to four cars at a time to support three kids. My wife got a loaner, went to get a muffin and drove to our house three miles away. When she returned the check-in guy looked the car over, said it was fine and sent her to pay. After she did paperwork another guy came out insisted there was a windshield ding that wasn't there before. His video before checkout was not at all clear -- one angle seemed to show a ding another not. My wife said if she did it we would certainly pay and as they had our insurance info we assumed they would contact. The dealer rep said he would not give her the keys to her car until she paid and she could make claim on insurance. This is not legal -- it is extortion. If I hit your car you don't get to seize me or my car until my insurance pays. Nor do I simply pay you and then go talk to my insurance. The dealer took my wife and her car hostage. I was out of town on business and texted she should simply call police. But she needed to get home and called our insurance (AAA) who jumped through hoops to agree to pay and she paid deductible and finally got home. This is absurd for an 80k car we leased from this dealer a year ago, particularly as they have our credit card and insurance. They also insisted on replacing the windshield although it was a tiny ding. They first claimed it was a new car, but when my wife pointed out it was a 2021 they said their policy was to always replace the windshield. And they charged us full retail for the windshield. And Yelp reviews that same day suggest we were not the only victim of similar scams -- nails "found" in tires. Worst of all, the manager who we dealt with when we got the call has not responded to our requests for a call. Absolutely unacceptable. More

I wish I could give zero stars. ..I am horrified at the experience Ive had especially at such a prestigious place as bmw. My gas has suddenly stopped working in any and all driving s ..I am horrified at the experience Ive had especially at such a prestigious place as bmw. My gas has suddenly stopped working in any and all driving scenarios with alerts going off that shouldn't be, I have to drift to the side of wherever I am and turn my car off and on again to be able to drive again, this is due some internal glitch in the sensors im assuming. But this very dangerous and life threatening problem makes my car undriveable and unsafe for anyone to be in or around. I brought it in for this initial issue, and 2 hours later they told me my car is ready for pickup, that they did tests and its fixed and good to go. the next morning within 10 minutes it happens again on the freeway, again off the freeway and right as im pulling in to park at work and this continues more and more frequently whenever im in the car. when I brought it back and explained in detail the situation AGAIN with pictures as well as in detail descriptions of each driving scenario which is every possible scenario, the service manager tells me that they tested it and don't know what else to do, that I should drive in the car with him until it happens because its probably my driving that is making this happen. Instead of doing the due diligence to test it thoroughly his only solution was to blame me and insist I drive with him until it happens again because its must be my fault. The assumption that it must be my driving and not their lack of efficiency is so inappropriate, this situation is so dangerous to allow me to even drive it off the lot in first place after it wasn't thoroughly tested to begin with, to put my life at risk again even after I brought it in and told them in extensive detail the problems is crazy to me. I am horrified at not only the way I was treated and blamed for the issue in my car but for the lack of thorough testing, customer service and overall job efficiency. 0/10 im in awe at the disrespect I received from this man and from this overall experience, he so clearly had zero concern for my safety and zero trust in the words that were coming out of my mouth More

Danny Garcia is great. Listening to my concerns and really helped with figuring out what my car needed. Highly recommend their detailing service. My car looks brand new Listening to my concerns and really helped with figuring out what my car needed. Highly recommend their detailing service. My car looks brand new and is doing better than ever. More

Efficient and helpful! Was a very painless process and all employees were so great to work with Was a very painless process and all employees were so great to work with More

Chris was amazing. Love the service and was great experience. Easy to drop off and pick up. Love the service and was great experience. Easy to drop off and pick up. More

The servicing was easy to schedule. Dept. took me on time. Delivered the finished service in good time. Dept. took me on time. Delivered the finished service in good time. More

Sal was amazing! Great service! Best service advisor at BMW Santa Monica. Looking forward to come back for service. Great service! Best service advisor at BMW Santa Monica. Looking forward to come back for service. More

Service Center is Trash. Will never go back. Incompetence all around. Seems like some workers don’t even care. Will never go back. Incompetence all around. Seems like some workers don’t even care. More

No follow up the next day when my advisor didn’t show up to work. I kept texting with no response about the status of my vehicle. I had to call repeatedly to finally get an update which led to my car being to work. I kept texting with no response about the status of my vehicle. I had to call repeatedly to finally get an update which led to my car being held for another 3 days. More

Installed 2 new tires + alignment, a small fortune, but didn't bother setting tire pressure so PSI on front tires are 43 / 63, back tires 46 / 57. Never heard back from advisor as to timing when car would didn't bother setting tire pressure so PSI on front tires are 43 / 63, back tires 46 / 57. Never heard back from advisor as to timing when car would be ready. Need approval of service advisor to use coupons, wasting about 10 minutes of time checking out with cashier. When car was ready, took too long for car to be brought to me. Despites delays, Uber access limited and no loaner car offered. More