Santa Monica BMW

Terrible customer service related to rental car arrangements. Did not offer uber and told me that BMW was not affiliated with any rental car companies in the area. When i got to Enterprise they tol arrangements. Did not offer uber and told me that BMW was not affiliated with any rental car companies in the area. When i got to Enterprise they told me they offer pick up and drop off at BMW and exclusive rates for BMW customers. Everyone at BmW was absolutely miserable and not helpful a More

Nice, helpful, thankful! Got to browse their used car inventory and see what options worked for me. Got to browse their used car inventory and see what options worked for me. More

They charged me $1,000. 00 for an oil change, replacing the oil filter, inspecting my brake pads, and inspecting my tires. I feel like I really got ripped off. 00 for an oil change, replacing the oil filter, inspecting my brake pads, and inspecting my tires. I feel like I really got ripped off. More

Great service, easy process. Jose was thorough and patient thru all steps. Great Car! I'm looking forward to going back when my lease is up on my Mercedes. Jose was thorough and patient thru all steps. Great Car! I'm looking forward to going back when my lease is up on my Mercedes. More

it was really helpful to get the full video update! they also did a full check to recommend any other repairs. uber service is great and texting speedy updates they also did a full check to recommend any other repairs. uber service is great and texting speedy updates More

The service used to be stronger. When I called in to book an appointment I was told there was no record of my car having service done at this location. I’ve been here multiple times When I called in to book an appointment I was told there was no record of my car having service done at this location. I’ve been here multiple times and there wasn’t much effort to figure out the problem. Then I was switched to a different advisor whose communication wasn’t great. I had to contact him for updates about the car after my car was there overnight. Then I had an offer for a break service that wasn’t honored. No expiration date on there. I was just told the service manager couldn’t honor it. Unfortunately I will be taking my car elsewhere. More

Friendly service with good explanation of services needed. Prompt turnaround and easy pick up. Very pleased. needed. Prompt turnaround and easy pick up. Very pleased. More

Very good experience at the service center with Alex. Did not have to wait long when I dropped off my car and easy, speedy pickup when finished. Did not have to wait long when I dropped off my car and easy, speedy pickup when finished. More

Went in for a 30,000 mile tune up and odd noise in my car…. Was charged $266 just to do the diagnostic even though I paid an arm and a leg for the “platinum” extended warranty thru BMW. Then was told it car…. Was charged $266 just to do the diagnostic even though I paid an arm and a leg for the “platinum” extended warranty thru BMW. Then was told it would cost over $3000 to do all the repairs necessary, and none of it was covered under my warranty🤷🏻‍♀️ When I declined the extra services…. My car came back with even worse noise and they didn’t even wash my car (which they normally do after a service…… Very disappointing experience More

From the moment I dropped my car until I picked it up, everything was great. Great job, thank you everything was great. Great job, thank you More