Santa Monica BMW

Alex in parts was great. .he got me new brakes and a an exhaust fast. service was quick and clean. car is great . will definitely use sm bmw in the future....highly recommend .he got me new brakes and a an exhaust fast. service was quick and clean. car is great . will definitely use sm bmw in the future....highly recommend More

Santa Mónica called to say the car was ready - but when we got there it, dealer unwilling to release given tire insurance w BMW hadn’t been processed? Was short sighted and lack of respect for our time we got there it, dealer unwilling to release given tire insurance w BMW hadn’t been processed? Was short sighted and lack of respect for our time More

Helpful efficient Courteous A pleasant experience Prompt service as promised Pleased to be associated with this dealership experience Prompt service as promised Pleased to be associated with this dealership More

Everyone gave great service from the moment I made the appointment to when I dropped off my loaner and picked up my freshly washed car. Highly recommend. appointment to when I dropped off my loaner and picked up my freshly washed car. Highly recommend. More

Thank you to the service team for the 5 start treatment. It was a busy afternoon when I was picking up my car and returning my loaner, but there was one person that went out of his way to make sure I was ta It was a busy afternoon when I was picking up my car and returning my loaner, but there was one person that went out of his way to make sure I was taken care of from grabbing my loaner from the parking lot, to checking it, to making sure my paperwork was at the cashier, to making sure I didn't wait too long to get my car. I wish I got his name, but whoever you were, you made the whole service department an amazing experience. More

they were very nice and proffesional and great job and fast service and excellent explanation fast service and excellent explanation More

The final outcome was fine, job got done, and Wheel and Tire Package company covered the cost, as they should, is the only reason I'm putting 2 stars instead of 1. If it was just about the service and comm Tire Package company covered the cost, as they should, is the only reason I'm putting 2 stars instead of 1. If it was just about the service and communication by SM BMW it would definitely be a 1 star. Communication extremely poor. Leave messages and no response for half a day. Literally had to come in physically to get an update. Came in one morning for an update and told parts would be ordered and we would know the approximate timing of arrival. I didn't have time to stay to hear the news and asked my Service Advisor Alex to call me sometime, anytime, that day to give me the ETA. No call, no communication. Since there were no loaners available, and literally no effort to even check if a loaner could/would be available, I had to rent a car. So the lack of communication when I'm spending over $100 per day on a rental exacerbates the annoyance of the whole process. I will now go out of my way to use another BMW Service Department. More

I dropped off my car on Saturday morning for a 9:45am standard oil change. At no point during the scheduling of that appointment or the drop-off was I informed that the service center would be closing at standard oil change. At no point during the scheduling of that appointment or the drop-off was I informed that the service center would be closing at 2pm and not re-opening until MONDAY morning. I was informed at 1:30pm that my car was ready and by the time I got there, I could not get my car because the service center was closed. Had I known about that possibility, I would not have patiently waited for them to text me when it was done and would have pushed to get my car before closing, as I need my car for work first thing Monday morning. This was an extremely frustrating experience to say the least. More

Everyone is so nice and the showroom immaculate but so many things were done wrong with the purchase. I had to come back the following day to finish charging? I was told it would take 30 minutes but it to many things were done wrong with the purchase. I had to come back the following day to finish charging? I was told it would take 30 minutes but it took 3 1/2 hours. Three times I was asked if I wanted tge front plates put on which I answered yes each time to but they were not put on. Rich is a sweet man and was good on the sales part but the delivery was very poor. More

Alex was fantastic and very professional. I appreciated his communication and fast service. Great guy. I appreciated his communication and fast service. Great guy. More