Santa Monica BMW

Chris Myers was very nice and professional. My battery and tires were very expensive, however. My battery and tires were very expensive, however. More

Cesar is one of the wonderful person who always helps me. Also, this BMW dealership is the best one. Fast and easy service. Thanks Also, this BMW dealership is the best one. Fast and easy service. Thanks More

Cesar is always professional, friendly and efficient! ! Always have a pleasant experience at the BMW/Santa Monica dealership. ! Always have a pleasant experience at the BMW/Santa Monica dealership. More

Working with this dealership was a pleasure. The sales team under Rich Clark are friendly, knowledgeable and very accommodating. There is a great inventory to choose from. The sales team under Rich Clark are friendly, knowledgeable and very accommodating. There is a great inventory to choose from. More

Getting through to service writers has often been frustrating. Playing phone tag or via text. If means of communication were faster it would benefit both sides. frustrating. Playing phone tag or via text. If means of communication were faster it would benefit both sides. More

In the past, I've had pretty good results. In this case, not. My brakes have been squealing, a lot, and I made the service appointment to try to resolve the issue. The long and short of it In this case, not. My brakes have been squealing, a lot, and I made the service appointment to try to resolve the issue. The long and short of it was "the brake pads are above the minimum standard that would prompt brake pad replacement, so we aren't replacing the brakes." Which is fine because I wasn't specifically concerned about the quality of the braking. As far as the squealing, which I was concerned with, the response was essentially "nothing we can do about it, period end of story." I expect more from BMW factory authorized service from a dealership than to tell me that I basically need to live with squealing brakes, which I continue to do. Mayber I'm wrong to expect more, but this was significantly disappointing. On the positive side, at least my car was available for pickup within a couple of hours, so I didn't have to wait long to not have the problem addressed. And the video of the brake pad inspection was clear and nicely done. More

The greeters are friendly, the service staff is efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! More

No calls to advise of pickup or completed vehicle. No explanation on what was completed or not from warranty recall. No explanation on what was completed or not from warranty recall. More

Everybody was very nice. Even though I went for oil change only, they did a very thorough inspection and sent me a video about it which it's appreciated. The only reason I gi Even though I went for oil change only, they did a very thorough inspection and sent me a video about it which it's appreciated. The only reason I give 4 stars it's because they told me the oil change should take about 1 hour but it was more like 2.25hrs. But overall good experience. More

been bringing my BMW's to SMBMW for years. ..Chris has always been on top of it ..Chris has always been on top of it More