Santa Monica BMW

Kye was my salesperson. He is very patient and Kind, which for an older person is so necessary! It is a beautiful car and I got what I wanted, the color and the interior bei He is very patient and Kind, which for an older person is so necessary! It is a beautiful car and I got what I wanted, the color and the interior beige. They found what I wanted it took a while but Rich was great too! Thank you for your kindness from Henry, Rich and KYE it was a great experience! More

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Kye DeChristopher was my salesperson. He had an excellent knowledge of all the cars that I was considering, and was very patient as I went through my decision-making process. He was extr He had an excellent knowledge of all the cars that I was considering, and was very patient as I went through my decision-making process. He was extremely attentive and he sincerely cared about making sure I got in the right car to meet my needs. His dedication to the delivery process was exemplary. He explained all the features of the car and was very helpful in setting up the Electrify America account. I would rate him 5 out of 5 stars! More

Very effecient and fast. Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit More

I feel like BMW in general and SM BMW have been declining in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel cheap. My X3e gets 11 miles on a charge. 11 miles. Feel like I’ve been swindled. And the service department at SM just wants to rip you off for as much money as possible. $265 “diagnostic fee” to tell me a button doesn’t work. $882 to repair a button you can buy on eBay for $50 and install yourself. I just came away from the place feeling down on BMW, a brand I have so enjoyed over the years because they were the Ultimate Driving Machine. Now it just feels like a rip-off. So long BMW! More

Great service and attention to customer. Made my experience at the dealership a great one. Made my experience at the dealership a great one. More

This is my Fourth cat from SM BMW. . I have had cars from two other BMW dealerships. I am well cared for at this dealership. It is smaller and the care is more personalized. They may . I have had cars from two other BMW dealerships. I am well cared for at this dealership. It is smaller and the care is more personalized. They may not be able to offer deals as other larger dealerships but I will still return. More

The only thing I will say, is I was quite surprised that there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did not encounter a cost with Uber. It also wasn't immediately disclosed to me until I received an invoice at pickup. They kindly removed it as it should have been disclosed. And I will say, $15 flat rate is reasonable, but it was just surprising seeing the differences between two service centers. I was however impressed by the video message I received on the status of my vehicle. Really unexpected, but appreciated. And the turnaround time was very quick. More

Chris Myers is my service rep. He is terrific. Highly recommend. Love the service video the service tech sends you He is terrific. Highly recommend. Love the service video the service tech sends you More

My experience with the service department was excellent. The air conditioner in my X5 is working perfectly again. Thanks! The air conditioner in my X5 is working perfectly again. Thanks! More