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Santa Monica BMW

Santa Monica, CA

4.1
1,830 Reviews
About Santa Monica BMW New BMW Inventory Finance Center Contact Us Welcome to Your BMW Dealer in Santa Monica Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family. At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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1127 Santa Monica Blvd

Santa Monica, CA

90401

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Showing 1,830 reviews

August 24, 2016

Looking for a new vehicle.. New to the city, looking for a specific model. The first call I made was to Santa Monica BMW and spoke to Landon Brown. He was extremely helpful, k More

by Bella
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Landon Brown
July 01, 2016

Beware of Service The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- wil More

by Lowell W.
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not known
May 31, 2016

Dishonest and way overpriced $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I More

by ssquared
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Evans
May 19, 2016

Decrepit and disrespectful service staff I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assis More

by gsandhu25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff (manager) and Jason (advisor)
December 19, 2015

Purchase of a BMW from xxxx I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he w More

by Dissatisfied customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Did not get his name. The receptionist knows who it is.
December 15, 2015

excellent service overall it has been a pleasure dealing with this dealership . every one there is wonderful specially Nicole who helped me find the best rate to purchase my C More

by emajlessi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Dec 15, 2015 -

Santa Monica BMW responded

Hello, We are thrilled to hear about your positive experience! We will be sure to share your kind words with Nicole and thank her for helping you find the perfect present this holiday season. We will always be here for you and wish you many happy miles! Best Wishes, Santa Monica BMW

November 09, 2015

worse experience I ever had at the dealership This dealership has the the worse customer service one of the salesman walk by me I said can I ask u something and he ignored me More

by Carlos vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know he's name
July 21, 2015

Santa Monica BMW...The Best? I always go to Chris Myers for service because he is always on top of things & knowledgeable in all things BMW. If you want someone to ask how your d More

by JPS4inLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan (parts)
Jul 22, 2015 -

Santa Monica BMW responded

Hello, Thank you so much for your kind review of our Service Department! We will be sure to share your kind words with Chris and thank him for providing friendly, professional, and knowledgeable service. Best, Santa Monica BMW

May 07, 2015

Poor Customer Service My brand new BMW’s Emergency Call Malfunction light came out, called BMW of Santa Monica, closest dealer to me to make an appointment and got next bu More

by BMW2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Jun 02, 2015 -

Santa Monica BMW responded

Hello, We would like to extend our personal regrets regarding your experience with our Service Department and assure you that we take your feedback seriously. Andy Cicero, from our Management Team, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at andy@smbmw.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Santa Monica BMW

May 08, 2014

BMW Sales Experience I purchased a new BMW from Santa Monica BMW and received excellent service in purchasing the car. Carmen Garay was the salesperson that assisted us. More

by StanB90272
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmen Garay
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