Santa Monica BMW

Took my X5 for recall My car was in perfect condition with no issue at all. After I take this car for recall, they created several issues with the car including power stee My car was in perfect condition with no issue at all. After I take this car for recall, they created several issues with the car including power steering leaking pump and several other items where never was exist. They asked for about $4,000 for these items that never exist. So they damaged my car. Never, ever take your car over there. I also file a claim with BMW USA for these issues. More

RUN FROM THIS DEALERSHIP RUN don't walk from this dealership. They will happily and smoothly get you into a lease, but will take ZERO accountability for the incompetence when RUN don't walk from this dealership. They will happily and smoothly get you into a lease, but will take ZERO accountability for the incompetence when it comes time to turn in the vehicle. I was provided completely FALSE information by one of their "senior" team members (Mr. Stephen Green) that handles "preferred, highly-valued" repeat clients (of which it was noted I was one). Lucky me. His communication of completely false information has cost me over 8 hours of calls with my insurance company, auto-body shop, BMW Financial Services and the dealership to attempt to resolve without success. Time and $$$ gone with zero solutions or attempts to take responsibility. You can escalate and speak to the manager Daniel Granados, but he doesn't care either. He'll call you back an hour late from when says he will be in touch and tell you there is nothing he can do to help and how busy he is. You can attempt to contact the General Manager, Mr. Del Montell Jr. but he will not respond or take any accountability for his employees costly ineptness... The only person there with even an ounce of seemingly genuine integrity and competence is Mr. Sandor Mumulidis; unfortunately he has no power to make it right for the customer if it's going to cost the dealership any small amount of money. As I was told they're a 100million dollar dealership so good news everyone - they don't need or care about your money or business. So that said, run don't walk and take your business elsewhere. More

SCAM SCAM SCAM ALERT i will be filing a claim with the BBB and going to the news station to expose your rip off scam … $7500.00 to you guys for an oil leak that never ex i will be filing a claim with the BBB and going to the news station to expose your rip off scam … $7500.00 to you guys for an oil leak that never existed, on 02/27/16 . Took my vehicle to South Bay Bmw service center they gave me a quote for the exact same oil Leak… Second time this has happened with you people, Brought my Vehicle to you people earlier that year for alternator problem, Charged me a ton of money, told me it was repaired only to Break down on the Fwy, for guess what? you got it an alternator … the Karma you people must face.. OMG.. More

On of the Worst Dealerships These folks have to be one of the worst dealerships I have ever dealt with. My advice would be to buy your vehicle somewhere else. They never follow These folks have to be one of the worst dealerships I have ever dealt with. My advice would be to buy your vehicle somewhere else. They never follow up whether it is the sales manager Adam Sahyouni or Nicole Elghanian Finance Director. They never return phone calls or e mails. Big promises when you buy but complete lack of follow up. They really don't represent the BMW brand well. More

Sloppy Sales Practice Santa Monica BMW charged me thousands $$$ for the extended protection service plan but hasn't provided the plan. They just don't have anything, but m Santa Monica BMW charged me thousands $$$ for the extended protection service plan but hasn't provided the plan. They just don't have anything, but my money for 5 months. More

Unprofessional. Go elsewhere! I grudgingly took my X5 in for a standard service (I've never had a pleasant interaction with this service center) and left a few items in the glove c I grudgingly took my X5 in for a standard service (I've never had a pleasant interaction with this service center) and left a few items in the glove compartment. I picked my car back up that night, and it wasn't until the next morning that I realized by sunglasses had been stolen out of the glove compartment. I immediately reached out to my service representative who then said I'd need to "take up my complaint" with his manager, Jeffrey. I contacted and left Jeffrey a voicemail. While he did return my call later that day to tell me he'd look into it, it has now been 2 weeks (and 4 unanswered calls) with radio-silence on their end. While I'm upset about losing a pair of sunglasses, I'm irate at the unprofessionalism in which they have handled the situation. On so many levels, this is the worst dealer service department I've ever had to deal with. Next time I'll know to make the effort to take my car elsewhere. More

Great experience at Santa Monica BMW. Professional, focused, and attentive service. Ask for Andrew Halarewicz - very straight up guy and very knowledgeable about the at Santa Monica BMW. Professional, focused, and attentive service. Ask for Andrew Halarewicz - very straight up guy and very knowledgeable about the product. More

There is a reason this is the lowest rated BMW dealer! There is a reason this is the lowest rated BMW dealership in the US. I took my BMW in to because there was a small amount water leaking into the ca There is a reason this is the lowest rated BMW dealership in the US. I took my BMW in to because there was a small amount water leaking into the car via the sunroof. This is a common problem with BMWs (google bmw sunroof lawsuit) The reason for the leak was the water drain for the sunroof had become clogged. The standard procedure for unclogging the drain is to blow air thru the drain hole. BMW of Santa Monica informed me that they did blow air thru the drain hole, but could not unclog the drain. They said that I would need to pay $800+ dollars to have the sunroof removed/reinstalled to fix the problem. I refused to have them do this service. Since the car left Santa Monica BMW, MUCH more water leaks into the car every time it rains. Realizing that an attempt to unclog a drain makes the clogged drain problem worse DEFIES LOGIC, I took the car to another BMW specialist. They told me the problem was now worse because the hose that attaches to the drain hole at the top (and runs the water to a little nipple at the bottom of the car) had become detached at the top, near the sunroof drain. As a result, the vehicle was now flooding, instead of becoming just moist, every time it rained. In other words: Santa Monica BMW followed the recommended procedure to unclog a sunroof drain, which resulted in the drain hose becoming unattached. They LIED to me: it wasn't that they couldn't unclog the drain - it was the hose became unattached during their attempt to unclog the drain. Now they want to charge me for the repair. I will never bring my car into Santa Monica BMW again. More

Service Department I did have an issue with my car after it was serviced. However, the dealership did take care of it for me. On the plus side, they do offer a complimen I did have an issue with my car after it was serviced. However, the dealership did take care of it for me. On the plus side, they do offer a complimentary car wash with service and they do a great job. More

Air bag recall Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! More