Santa Monica BMW

Fast service but poor communication The service was fast enough but the communication was very poor. I was telling about a problem on my car but the representative (Bill) cut me off and The service was fast enough but the communication was very poor. I was telling about a problem on my car but the representative (Bill) cut me off and he said nobody will check it if there is no warning. I don't think if I will come back again. Thanks Ersin More

Poor communication / no regard for the client I've been a BMW owner for many years and have dealt with Alexander BMW and BMW of Monrovia. This time around because of proximity I wen to Santa Moni I've been a BMW owner for many years and have dealt with Alexander BMW and BMW of Monrovia. This time around because of proximity I wen to Santa Monica BMW and had the worst experience. I was really surprised at the lack of communication and lack of regard for the client. I guess, I had been spoiled by my other experiences at the other dealerships. Long story short I dropped off my brand new car (2017 w/ 7k miles) because the check engine light was on at 7:15am and didn't hear back at all w/ an update. When I checked in at 4pm I was told they needed it over night. When I checked in the next day via text I got a simple response - Your car needs to be here till Monday. I called back to inquire about a loaner but didn't hear anything back till Tuesday when they told me the car was ready. When I got my car back I had 9 miles worth of fuel in the tank and my radio station had been switched, and my car play was no paired!! D - service More

The worst experience ever! Santa Monica BMW Service provider/dealership, Sorry, but it was the worst experience ever! And right now I took my car to another dealership to work o Santa Monica BMW Service provider/dealership, Sorry, but it was the worst experience ever! And right now I took my car to another dealership to work on it, as you made my car worse! Rude and unprofessional staff, terrible service, wrong timing, and irresponsible dealership! I did not have a car for a week, and even when I got it back, you made it worse. Not only the first problem was not fixed, but also you added another problem on top of it! And you didn’t care about your customer safety! You gave my car back without fixing it, and I was stuck and had to call roadside service in the middle of the night. Absolute worst BMW dealership I have ever been to. More

Excellent services again I trust and go to Chris every time my two cars have any problems. This time, Chris and two service managers (Danny and ?) did again the most satisfac I trust and go to Chris every time my two cars have any problems. This time, Chris and two service managers (Danny and ?) did again the most satisfactory and outstanding work to fix problems of my car! I also wanted to praise the guy who brought the car to me after voluntarily washing it while I was waiting there. More

Took my X5 for recall My car was in perfect condition with no issue at all. After I take this car for recall, they created several issues with the car including power stee My car was in perfect condition with no issue at all. After I take this car for recall, they created several issues with the car including power steering leaking pump and several other items where never was exist. They asked for about $4,000 for these items that never exist. So they damaged my car. Never, ever take your car over there. I also file a claim with BMW USA for these issues. More

RUN FROM THIS DEALERSHIP RUN don't walk from this dealership. They will happily and smoothly get you into a lease, but will take ZERO accountability for the incompetence when RUN don't walk from this dealership. They will happily and smoothly get you into a lease, but will take ZERO accountability for the incompetence when it comes time to turn in the vehicle. I was provided completely FALSE information by one of their "senior" team members (Mr. Stephen Green) that handles "preferred, highly-valued" repeat clients (of which it was noted I was one). Lucky me. His communication of completely false information has cost me over 8 hours of calls with my insurance company, auto-body shop, BMW Financial Services and the dealership to attempt to resolve without success. Time and $$$ gone with zero solutions or attempts to take responsibility. You can escalate and speak to the manager Daniel Granados, but he doesn't care either. He'll call you back an hour late from when says he will be in touch and tell you there is nothing he can do to help and how busy he is. You can attempt to contact the General Manager, Mr. Del Montell Jr. but he will not respond or take any accountability for his employees costly ineptness... The only person there with even an ounce of seemingly genuine integrity and competence is Mr. Sandor Mumulidis; unfortunately he has no power to make it right for the customer if it's going to cost the dealership any small amount of money. As I was told they're a 100million dollar dealership so good news everyone - they don't need or care about your money or business. So that said, run don't walk and take your business elsewhere. More

SCAM SCAM SCAM ALERT i will be filing a claim with the BBB and going to the news station to expose your rip off scam … $7500.00 to you guys for an oil leak that never ex i will be filing a claim with the BBB and going to the news station to expose your rip off scam … $7500.00 to you guys for an oil leak that never existed, on 02/27/16 . Took my vehicle to South Bay Bmw service center they gave me a quote for the exact same oil Leak… Second time this has happened with you people, Brought my Vehicle to you people earlier that year for alternator problem, Charged me a ton of money, told me it was repaired only to Break down on the Fwy, for guess what? you got it an alternator … the Karma you people must face.. OMG.. More

On of the Worst Dealerships These folks have to be one of the worst dealerships I have ever dealt with. My advice would be to buy your vehicle somewhere else. They never follow These folks have to be one of the worst dealerships I have ever dealt with. My advice would be to buy your vehicle somewhere else. They never follow up whether it is the sales manager Adam Sahyouni or Nicole Elghanian Finance Director. They never return phone calls or e mails. Big promises when you buy but complete lack of follow up. They really don't represent the BMW brand well. More

Sloppy Sales Practice Santa Monica BMW charged me thousands $$$ for the extended protection service plan but hasn't provided the plan. They just don't have anything, but m Santa Monica BMW charged me thousands $$$ for the extended protection service plan but hasn't provided the plan. They just don't have anything, but my money for 5 months. More

Unprofessional. Go elsewhere! I grudgingly took my X5 in for a standard service (I've never had a pleasant interaction with this service center) and left a few items in the glove c I grudgingly took my X5 in for a standard service (I've never had a pleasant interaction with this service center) and left a few items in the glove compartment. I picked my car back up that night, and it wasn't until the next morning that I realized by sunglasses had been stolen out of the glove compartment. I immediately reached out to my service representative who then said I'd need to "take up my complaint" with his manager, Jeffrey. I contacted and left Jeffrey a voicemail. While he did return my call later that day to tell me he'd look into it, it has now been 2 weeks (and 4 unanswered calls) with radio-silence on their end. While I'm upset about losing a pair of sunglasses, I'm irate at the unprofessionalism in which they have handled the situation. On so many levels, this is the worst dealer service department I've ever had to deal with. Next time I'll know to make the effort to take my car elsewhere. More