Santa Monica BMW

I have been to numerous BMW dealerships across LA and in Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. More

What an experience!! I leased a 128i. It was so easy and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Mon and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Monica BMW!!! More

My experience was unexcelled from the courtesy and friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I have never had a better experience with any service department! More

Extremely dishonest organization. They tried as hard as possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for parts and actual hours required by competent mechanics. More

The sales and the service at this dealership are equally terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. I didn't buy my car here but I tried to. Ended up going elsewhere. So, after I got my new car, tried to service here as well. And that is what brings me to this review. These people are so unhappy and horrible. This place needs to go and be taken over by honest individuals. Why is this even tolerated?? More

Lorelei is wonderful to work with, and made the whole process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely wo process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely work with again, and refer people to. Thank you Lorelei! More

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! More

Lorelie is an outgoing, hardworking, kind and amazing woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leadin woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leading a new car an awesome and enjoyable experience. She was also very trustworthy and honest--and I'm definitely going back to her for my next car!! More

I was very happy with the service I have received from Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I have leased and I can not imagine using someone else. She has made each lease experience simple and always works to find the perfect vehicle and a great price. Unlike other salespersons, she follows up and does not pressure. And best of all I did not waste a lot of time running back and forth trying to make the deal. More

Lorelei is honestly the best "salesperson" I have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goa have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goal together. You can tell she truly cares about her customers...and continues to assist me with service issues that I run into over the years. I couldn't think about working with anyone else! More