Santa Monica BMW

There is usually someone there to greet you when you arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when my car is ready. Perfect for me. More

Everyone was great the manager Kevin in service was exceptional and very helpful! I have a M340! exceptional and very helpful! I have a M340! More

Chris is always impressively knowledgeable, helpful and friendly. Everyone from service, parts, reception, cashier, loaner person, lot people, et al are great. friendly. Everyone from service, parts, reception, cashier, loaner person, lot people, et al are great. More

We have had a few problems with the dealership service - I had a flat and they replaced it, but they didn’t reset the automatic tire pressure monitor so I had to return and ask them to do it. Also, I now se I had a flat and they replaced it, but they didn’t reset the automatic tire pressure monitor so I had to return and ask them to do it. Also, I now see they replaced the tire with a different brand than the other three. Very disappointing if there is no inventory to replace with the same time (this is a new car), but they didn’t tell me they did this (pretty bad). Finally, I need to tell you that the engineering/design of the i4 key is horrible (three pieces, when you separate the valet portion the metal insert falls out (my wife and I both lost them!). I will say the service department (and particularly the manager) was flabbergasted and they said they were writing engineering with the issue. They were quite nice/fun/attentive to this problem, which I appreciated. More

Pablo, Cesar, The Scottsman, Gilbert and the rest of the Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! More

They are always over crowded, the reps, uber/loaner scheduler or the cashiers usually has not idea of what's being done to your car. Both the service rep and the cashier has no idea what was the recall scheduler or the cashiers usually has not idea of what's being done to your car. Both the service rep and the cashier has no idea what was the recall on what kinds change or how long it was going to take. They are focussed on selling us cars not after sales services, sad. More

Excellent service all around from parts department ( Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. More

Had to call 5x to have someone assigned to car. No call received to review work when complete. Didn’t wash the car when done. They also Changed mirrors and seat locations. No call received to review work when complete. Didn’t wash the car when done. They also Changed mirrors and seat locations. More

Did the job. . delivered on time .. good communication .. not sure why I have a 15 word minimum . delivered on time .. good communication .. not sure why I have a 15 word minimum More

Excellent customer service! Love the video evaluation of my car! Start to finish flawless! Thank you for the EXCELLENT service!!!! Love the video evaluation of my car! Start to finish flawless! Thank you for the EXCELLENT service!!!! More