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Santa Monica BMW

Santa Monica, CA

Overview
Employees
Reviews
Vehicles
4.1
1,860 Reviews
About Santa Monica BMW New BMW Inventory Finance Center Contact Us Welcome to Your BMW Dealer in Santa Monica Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family. At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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1127 Santa Monica Blvd

Santa Monica, CA

90401

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Showing 1,860 reviews

April 17, 2023

The personnel were friendly and they addressed me by my name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. More

by MRKINGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manfred Guzman
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April 17, 2023

Don't understand why it took over 20 minutes to get our car after clearing through the cashier More

by DBURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dellis Montell Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2023

It took way too much time to retrieve my vehicle from service. Otherwise, everything was great. Another thing that bothers me is your wait time for a loaner and the type of loaner(s) that you offer. More

by sanderfer1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo and Danny from service.
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April 16, 2023

Pablo Penilla went above and beyond to get emergency service on our X7 done so we could continue on our road trip. So grateful!! More

by jenster70
Service Time
Recommend Dealer
Yes
Employees Worked With
Pablo Penilla
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April 15, 2023

Very good, prompt service. Chris Meyers, my service adviser,. was a good communicator and kept me in the loop the whole time. More

by spshrager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Meyers
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April 15, 2023

Pablo is the best service customer service The best knowledge on the automobile care about customer happiness on the business More

by PENANORBERTO27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Penilla
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April 15, 2023

All round superb service with every single person I dealt with. Thanks, will return to BMW Santa Monica. More

by tracy.enderstein
Recommend Dealer
Yes
Employees Worked With
Mansfred
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April 15, 2023

They tried to get me to pay $5000 to replace a headlight that merely needed moisture removed, then they lied to me about not being able to cancel the parts they had ordered. Not great. More

by KEVIN@FOUNDATIONLAW.COM
Recommend Dealer
No
Employees Worked With
cristal hurtado
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April 15, 2023

I had third party warranty on my BMW,I communicated that with Cristal Hurtado, she did a great job contacting the warranty department to cover the cost of my repair . More

by SSHAHZAIDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Hurtado
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April 15, 2023

My service adviser, Manfred Guzman was great, professional, yet warm. He listened to my concerns, answered my questions, and communicated as soon as my service was completed, which was a lot quic More

by INFO@FIVEFLOW.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manfred Guzman
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