Santa Monica BMW

My service advisor, Pablo Penilla, never called me to let me know my car was ready for pick up. I called BMW Santa Monica at least 3 times because every time the receptionist/operator transferred my call to me know my car was ready for pick up. I called BMW Santa Monica at least 3 times because every time the receptionist/operator transferred my call to service no one would answer the phone. Pablo told me that my car would be ready around 3pm (I dropped it off at 7:15am) and it wasn’t ready until after 5pm. When I arrived to pick up my car Pablo wasn’t even there. I wanted to talk him about additional services I need done to my vehicle and help scheduling those services. More

My service adviser, Manfred Guzman, is the best, and this dealership is very welcoming and easy to work with. dealership is very welcoming and easy to work with. More

service department always does good work i felt the cost was too high pay too much for this car on a lease to be charged the amount I paid was too high pay too much for this car on a lease to be charged the amount I paid More

Excellent, super friendly and professional service as always. Vehicle was returned super clean and almost better than new always. Vehicle was returned super clean and almost better than new More

Hassle free appointment, good partial payment Uber arrangement, car was ready on time. The only suggestion I have is that when you call a customer for pickup at a given time lets say 530pm, then the b arrangement, car was ready on time. The only suggestion I have is that when you call a customer for pickup at a given time lets say 530pm, then the billing paperwork and the washing of the car needs to be completed and ready for the customer at 530pm. In my case, I think I waited about 30 minutes for both these tasks to be completed. More

The service rep was rude and inconsiderate. This ultimately led to a subpar experience in comparison to past experiences at BMW This ultimately led to a subpar experience in comparison to past experiences at BMW More

Santa Monica BMW always provides me with excellent service, even when it’s a last minute need on my end. service, even when it’s a last minute need on my end. More

Good staff nice and clean facility. Work fast and really polite Advisor kept his word work was done right on time. Work fast and really polite Advisor kept his word work was done right on time. More

BMW had our car for 1 month, and ultimately the diagnosis was that a subscription was expired. This seems like something that should have been solved in a day. We had minimal updates throughout that time, an was that a subscription was expired. This seems like something that should have been solved in a day. We had minimal updates throughout that time, and were just told "We don't have an update". We are still skeptical of this diagnosis and asked the dealership to give us a trial membership to confirm this would fix our problem, they said they could not. We asked if we could purchase the subscription ourselves and if it did not fix the problem can we get refunded - again, we were told this was not an option. Long story short, our car was gone for 1 month and absolutely nothing was fixed. And the bigger issue is that this problem began after the car was brought in for another service. More

After an unexpected health issue, they went above and beyond to bring me my car and pick up the loaner. No begging, escalation, or frustration necessary. And, they reserve a loaner. So you don’t have to beyond to bring me my car and pick up the loaner. No begging, escalation, or frustration necessary. And, they reserve a loaner. So you don’t have to worry about getting there early, standing in line, only to find out they don’t have one. Well worth the longer drive to go there over South Bay Service Center. More