Santa Monica BMW

Curious and willing to be of service with good attitude. I was only passing through town but made me feelwelcomef. I was only passing through town but made me feelwelcomef. More

It took 7 calls, messages and texts to get a response for recall appt. No bueno. Very grateful for the team that washed my car. Took my service lady 2 hrs to call me from when service team fixed car. Only recall appt. No bueno. Very grateful for the team that washed my car. Took my service lady 2 hrs to call me from when service team fixed car. Only responded after I reached out. No bueno. Never offered me a ride, or even mentioned it. More

Pablo assisted me with the process if getting my i3 serviced. Very professional and helpful. I don’t understand why people complain about wait times to get their cars after service. It was only one per serviced. Very professional and helpful. I don’t understand why people complain about wait times to get their cars after service. It was only one person providing that service. We live in a society of instant gratification. More

my appointment was for a recall notice but while i was there it turned out i also needed an oil change and other fluids, they also checked the brakes and found the rotors had barely anything left. they w there it turned out i also needed an oil change and other fluids, they also checked the brakes and found the rotors had barely anything left. they were able to manage all the repairs in a day and a half and get me my car back for the weekend. it wasn’t all happy news but all was handled quickly and professionally. they also sent me a short video of the brake inspection. More

My car was ready before the quoted time frame so I was happy about that. happy about that. More

The issue with my car was very minor, no repair needed, just confirmation of the problem and then to clear the error on the dash. That said, my appointment was at 8am and I didn't hear anything until 2pm. just confirmation of the problem and then to clear the error on the dash. That said, my appointment was at 8am and I didn't hear anything until 2pm. That's 6 hours before they notified me there was no problem. A faster turn-around time would have been appreciated, since there was actually nothing that needed to be fixed. More

The personnel were friendly and they addressed me by my name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. More

Don't understand why it took over 20 minutes to get our car after clearing through the cashier car after clearing through the cashier More

It took way too much time to retrieve my vehicle from service. Otherwise, everything was great. Another thing that bothers me is your wait time for a loaner and the type of loaner(s) that you offer. service. Otherwise, everything was great. Another thing that bothers me is your wait time for a loaner and the type of loaner(s) that you offer. More

Pablo Penilla went above and beyond to get emergency service on our X7 done so we could continue on our road trip. So grateful!! service on our X7 done so we could continue on our road trip. So grateful!! More