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Santa Monica BMW
Santa Monica, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Excellent service but the price is high. They keep the customer updated and the repair quality is excellent. They keep the customer updated and the repair quality is excellent. More
Great service. Easy to schedule. My car was ready when promised. Nice loaner car. Good communication. Easy to schedule. My car was ready when promised. Nice loaner car. Good communication. More
The drop-off and service went smooth, but picking up the car was a strange experience. They couldn't find my car key, so I couldn't drive home. I guess incidents like this happen and that's OK, but while I car was a strange experience. They couldn't find my car key, so I couldn't drive home. I guess incidents like this happen and that's OK, but while I was waiting, I didn't feel re-assured that they were going to find it before closing time. I was left staring into the blank while waiting, not knowing what to do, and not knowing who to talk to. I had to call my wife to bring the spare key so I can pick up the car. They eventually found the key and it was all good, but it was still an experience that could have been improved More
Ignored the reason I was there (lose bumper component, aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. More
Always a great experience, 22 years with Chris Meyers! Loved the new iPad video to describe the service. Loved the new iPad video to describe the service. More
I wish Chris could have explained the necessary recall work. Otherwise, I had a very good experience. work. Otherwise, I had a very good experience. More
Took 3 weeks to get an appointment with a loaner car. Pablo refused to do an inspection without agreeing to pay $250 and they gave me a hard time about when I can return the loaner since my schedule was Pablo refused to do an inspection without agreeing to pay $250 and they gave me a hard time about when I can return the loaner since my schedule was packed and it was a holiday. I had to come back early to accommodate their schedule. More
The service and staff are always outstanding. I would recommend to your dealership to family and friends. I would recommend to your dealership to family and friends. More