Santa Monica BMW

Chris Meyer is a good service writer. Restrooms are clean. Good coffee machine. On time service. Restrooms are clean. Good coffee machine. On time service. More

No proactive communication from Service department. I had to leave a voicemails and email as well. In my attempts to get a hold of my rep, I was hung up on and sent to the wrong inbox. I was upsold. I I had to leave a voicemails and email as well. In my attempts to get a hold of my rep, I was hung up on and sent to the wrong inbox. I was upsold. I was also charged more online than was on the printed invoice at the dealership. The cashier said the rep would call me to reconcile this; I am still waiting for the call despite an email and voicemail. Great quality of work, but the customer service needs to improve. I also paid online and per the prompts, set a time for my car to be ready; despite that I waited 20 minutes for my car. None of these issues by themselves are a big deal, but lots of little issues adds up to a less than stellar experience. I am a BMW lifer, but given the brand and expense I believe a better customer experience should be expected. More

My car and I are both happy with our service eperience. My 3 series GT liked it so much that she stayed for a week. Cesar saw to it that she stayed until everything was perfect again. He monitored the pr My 3 series GT liked it so much that she stayed for a week. Cesar saw to it that she stayed until everything was perfect again. He monitored the process, notified me of issues and progress and even met me at the driveway when I returned to collect the car. Fortunately I did score a great loner to use. Sadly, I had a large bill for the necessary corrections, but the car was trouble free until last week. Thank you Cesar and thanks, too, to all who made my experience a success. More

Pablo is best service rep in the car business! He made what should’ve been a nightmare into a positive situation. I’m so thankful i took my car to Santa Monica BMW. Any other service place would He made what should’ve been a nightmare into a positive situation. I’m so thankful i took my car to Santa Monica BMW. Any other service place would have def ripped me off in the situation. - Spencer More

Excellent and clear communication from the Service Advisor. Love the video from the technician explaining all the work completed and suggested issues to consider. Advisor. Love the video from the technician explaining all the work completed and suggested issues to consider. More

I wish I could just get first available appointment vs waiting for the service rep that they arbitrarily assigned me. Adds to the wait time and there isn’t an added bonus or personal memory of me by my r waiting for the service rep that they arbitrarily assigned me. Adds to the wait time and there isn’t an added bonus or personal memory of me by my rep when I do come in. More

The office staffs and the workshop team are helpful and quick in responding. Only things the labor cost was very expensive. quick in responding. Only things the labor cost was very expensive. More

Cesar & team are always AMAZING! !!! They got me in last minute and did a great job on the servicing of my car! and quickly! !!! They got me in last minute and did a great job on the servicing of my car! and quickly! More

A big thanks to sales man Bret who sold me my car and all the other staff the other staff More

I have never had a problem. Santa Monica BMW has always listened to me about a problem. Bill Evans has always been very understanding. I bought my car in 2010. Santa Monica BMW has always listened to me about a problem. Bill Evans has always been very understanding. I bought my car in 2010. More