Santa Monica BMW

Always excellent customer service and timeliness in prompt service. Always a good experience at this dealership prompt service. Always a good experience at this dealership More

For many years I have received excellent service from SM BMW. In fact I have written letters of recommendation for BMW employees who have treated me well. This time was different. I had a different service BMW. In fact I have written letters of recommendation for BMW employees who have treated me well. This time was different. I had a different service person who I felt blew me off. I brought the car in for an oil change and described a problem I was having with the remote locking system. When I walked up to the car, instead of unlocking the door, it would unlock-lock it. He tried to talk me out of it, but after a few tries he could see the issue himself. He said in order to check out that problem he would need an extra day. I needed to pick the car up later, so I left with the plan that it would be getting the oil change. He called me one hour later (around 10:30am) to say the car was ready for pick up. I said I could leave it till 6:00 so he could try to investigate/solve my remote-lock issue. He said "ok." When I picked up my car at 6:00 I checked out the paperwork and saw that he didn't write down anything about my remote-lock issue. So I asked to speak to a supervisor. The BMW employee who helped me with my paperwork told me to wait in a specific area and paged the supervisor. Twenty-five minutes later I asked the employee where the supervisor was. He replied, "He must've gone home early." I explained that in the past I had been treated kindly, professionally, and had gotten great service at SM BMW but this time I had not. I asked him to convey that to the manager and he said he would. No one ever followed up. More

I appreciated the consistent updates I received. The service team was attentive and respectful when I asked questions. The service team was attentive and respectful when I asked questions. More

Amazing service friendly professional. I bought 2 x3 there . I love it !thank you Santa Monica bmw I bought 2 x3 there . I love it !thank you Santa Monica bmw More

It was easy to schedule a loner care while my issue was promptly and effectively taken care of. Good job all the way around. promptly and effectively taken care of. Good job all the way around. More

Amazing service all around, took great care of me. I would go back for my next car. I would go back for my next car. More

Miserable experience dealing with SM BMW service dept. Unprofessional and do not reply to messages timely. Unprofessional and do not reply to messages timely. More

I have been coming to SMBMW for service for over 25 years and CRISTAL HURTADO is by far and away the best Service Consultant I have ever worked with. Knowledgable, efficient, timely and reachable. More of and CRISTAL HURTADO is by far and away the best Service Consultant I have ever worked with. Knowledgable, efficient, timely and reachable. More often than not when I call her she is there to answer the phone. In the past, I always just got the service consultant's voicemail and would usually have to call repeatedly to either get them to call me back or even better have them actually answer the phone - but that rarely happened. And Cristal walked/talked me through the whole process of watching the videos and approving what needed to be done and putting it in the shopping cart etc. That was all new to me and I was a little nervous about how it all worked. Working with Cristal has made to whole process so much nicer and easier - I used to dread having to do services, repairs etc. with SMBMW. This time is was a pleasure - except for the price tag! More

Great service. My service advisor was so helpful. Car is running great. Everyone was kind and helpful My service advisor was so helpful. Car is running great. Everyone was kind and helpful More

best bmw dealership! ! All the service people there are realy nice and helpful! Danny, the service manager is awesome!! (I go in quite a bit because I have an old bmw.) ! All the service people there are realy nice and helpful! Danny, the service manager is awesome!! (I go in quite a bit because I have an old bmw.) Not to mention they are ethical and can be trusted. Danny keeps telling me not to put any more money into my very OLD bmw! LOL now that's honest! I had gone to a independant (cheaper) mechanic and he tried to sell me brakes. When I went to SM BMW, they said I don't need brakes! For me, finding a mechanic that you can trust is a lot, these days. More