Santa Monica BMW

I have given Santa Monica BMW multiple chances over the years, and unfortunately the experience has been consistently disappointing. Almost every time I bring my car in for a routine service, I end up leav years, and unfortunately the experience has been consistently disappointing. Almost every time I bring my car in for a routine service, I end up leaving with a new issue that wasn’t there before. My most recent visit was for something as simple as an oil change. When they returned my car, the Check Engine Light was on with a message telling me to “immediately proceed to the nearest BMW Service Center”—which was literally where I was still parked. The problem turned out to be something they caused during the oil change itself. Instead of catching and fixing it before handing the car back, they tried to send me home in a vehicle that was actively flagging a service-critical error. A service center should give you confidence that your car is being cared for, not create new problems you didn’t arrive with. Unfortunately, that hasn’t been my experience here at Santa Monica BMW. More

Excellent very genuine service from everyone… no need to be repeating- everything was done well… be repeating- everything was done well… More

I went in for a service recall. I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into the area. This is my only transportation and I'm a disabled Veteran. I then spoke to someone else, and she referred me to Chris. I told him I had to wait. He said he would see what he could do. I then went to your rather small waiting space without the amenities I had at my prior dealership (Century West in Alhambra). Not feeling to good so far and was thinking about your many negative reviews. While there I visited the service department where I made several purchases. They were helpful. I waited less than an hour until my car was ready. I commend Chris for helping me out and the lady that gave me my paperwork was really great. I forgot her name, but it was something unusual. I haven't decided if yours will be my new dealership. You need to improve your scheduling process as I expected to be serviced right away as I made an appointment. More

The intake person was on time and ready to work with me when I arrived. The Uber set up was really easy and the work time was efficient when I arrived. The Uber set up was really easy and the work time was efficient More

The stuff is attentive. The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up More

This dealership is very efficient in every sense. Didn't take any time at all to drop off or pick up my car for the annual service and maintenance. At the same time took care of a factory recall. The Didn't take any time at all to drop off or pick up my car for the annual service and maintenance. At the same time took care of a factory recall. They also offered me a loaner for the day. Chris was at his usual best explaining everything in detail. Have boon going to them for years and will continue to do so. More

Went in for simple upkeep - service was good. Ceasar is always very nice and easy to work with. Ceasar is always very nice and easy to work with. More

This is the 7th car Ive bought form this amazing dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless a dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless and you feel like a valued customer l More

Great service I can always get an appointment and loaner. They are so accommodating always They are so accommodating always More

After two failed attempts to find slow coolant leak at two other different shops, decided to bring the cat here despite the steep price for diagnosis hoping at least the official BMW service can find it. two other different shops, decided to bring the cat here despite the steep price for diagnosis hoping at least the official BMW service can find it. Mentioned to the service advisor my thoughts and some areas where I noticed the signs of leak but he didn't pay attention to it. So at my first visit technician blew the expansion tank with extra pressure saying that the problem was there (despite I never saw any single trace of coolant around it but saw in the other areas). Their estimate was... $1300!!! For expansion tank replacement! 3.5 hours! Lol. I took the car, replaced the tank by myself (despite I did it first time after watching videos on YT, it took me 40 minutes including bleeding), issue didn't go away - same slow leak. Brought the car second time. This time they at least lifted the car, took off the bottom cover and checked everything. On video technician clearly stated that "there was no active leak", they cleaned everything, bled the system again and suggest to keep an eye on it. Took the car back again. Started checking every morning, without and with engine running and finally found it, Replaced flat o-ring and... no leak anymore. They of course refused to refund. Basically I did their job which I paid $250 by myself. Don't go there for service! Save your money and time. Their technicians not better than any other in non-authorised shops. Just find a good mechanic. More