Santa Monica BMW

The car was promised at Noon (4 hours from drop off) and was not completed until 2 pm. Then once I arrived and paid for the service, the cashier did not tell the back to pull up my car, so after waiting was not completed until 2 pm. Then once I arrived and paid for the service, the cashier did not tell the back to pull up my car, so after waiting 10 minutes (it was a "no wash car too") I walked around back and had to bother some folks to find my keys and pull the car around. I have used your service center over the past 4 years and I really like your dealership and the Service managers.. however, this last trip was basically an all day event due to them not being realistic about when they can deliver a car. It was also just an oil change and brake fluid flush; two services that can be easily esitmted. Best, Scott More

Overall good communication and efficient servicing of my car. I only wish I had more time to decide whether or not to proceed with a shaft sensor replacement, as having waited the few extra hours meant my e car. I only wish I had more time to decide whether or not to proceed with a shaft sensor replacement, as having waited the few extra hours meant my engine bay was already reconstructed by end of day, increasing the cost of replacement by ~600$, and dissuading me further from going through with it. More

Santa Monica BMW provided top-notch service and was very accommodating when I had an unexpected problem. I am very appreciative of their knowledgeable technicians and friendly staff. Thank you, Santa Monica accommodating when I had an unexpected problem. I am very appreciative of their knowledgeable technicians and friendly staff. Thank you, Santa Monica BMW! More

I've been doing business at this dealership for 2 years, over the ownership of 5 cars. over the ownership of 5 cars. More

This was an appointment for a recall. We wanted to take advantage of the fact that the car would be at the service department and add dashboard cameras. The employee that took care of us: We wanted to take advantage of the fact that the car would be at the service department and add dashboard cameras. The employee that took care of us: A Macias completely ignored our request. We call several times to ask him to install these. He misquoted the price, did not install the cameras and gave us a second estimate three times more expensive when we went to pick up the car. No communication. No integrity. Then if we were to install the cameras he would have to keep the vehicle another week. (and we were going out of the country). We complain to the service manager and requested a phone call. He did not call us back. Very unprofessional for a BMW dealer. Two weeks later I received a call on my cell phone, not from the manager but from A. Macias asking me if we have picked up our car from the service department (We were already back picked up the car two weeks prior to the call). Very strange. More

Had an appointment with Cristal and was there on time and she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in line & helping her friend who just pulled up. In total, I waited 45 minutes after my appointment time before someone else came over and helped me. I was asking the service reps checking people in if someone else could help me and they told me to just keep waiting for Cristal until I asked them to move the cars behind me so I could leave. At that point another service manager came to help me. Definitely won’t be going back here. Worst customer service I experienced with BMW More

Cristal was amazing and very pleasant to work with. She communicated each step of the process and my vehicle was ready in a timely manor. She communicated each step of the process and my vehicle was ready in a timely manor. More

everybody was great starting with the salesman Robert. Truly a great experience. Moreover i met the owner while i was signing my docs and even him was really cool and nice. Looking forward to do future de Truly a great experience. Moreover i met the owner while i was signing my docs and even him was really cool and nice. Looking forward to do future deals again. More

It was smooth transaction for 1200 checkup for my X5 M Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is n Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is not convenient. Service guy was just fine. I will probably go back next time. More

Outstanding customer service. David took his time to go through all the purchasing steps. No rushing and very pleasant. I can highly recommend! 5 star service! Thank you !! David took his time to go through all the purchasing steps. No rushing and very pleasant. I can highly recommend! 5 star service! Thank you !! More