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Santa Maria Chrysler Jeep Dodge Ram
Santa Maria, CA
214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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214 Reviews of Santa Maria Chrysler Jeep Dodge Ram
November 16, 2017
Highly recommended! I took our van in to this dealership for a check engine light. They fixed what The paso mopar couldn't and also did some other little things like fill I took our van in to this dealership for a check engine light. They fixed what The paso mopar couldn't and also did some other little things like filled the tires with air and filled the wiper fluids. It's always the little things that we ladies appreciate.... The big things too ;-) More
by KittyKat
Employees Worked With
Mizuel
November 03, 2017
Service dept Always have had excellent service. Been going there for over 30 years. Will be life long customer. If we ever had a problem we could always depend on Always have had excellent service. Been going there for over 30 years. Will be life long customer. If we ever had a problem we could always depend on Mizael and Michael Jordon to make things right. More
by Bobandterig
Employees Worked With
Mizael garcia
November 03, 2017
Thank you for great service My first Ram Truck and my first visit to this service department. Very professional staff. I talked to Gerardo and he walked me through it all and I a My first Ram Truck and my first visit to this service department. Very professional staff. I talked to Gerardo and he walked me through it all and I appreciate the shuttle ride. All work was done just as I request, I'll for sure be back. More
by superfly1
Employees Worked With
Gerardo Placencia
October 26, 2017
Excellent Friendly Service! Since the moment I walked in, the sales rep (Erik Chavez) and finance manager (Daniel Chavez) were friendly, accommodating, took their time to make su Since the moment I walked in, the sales rep (Erik Chavez) and finance manager (Daniel Chavez) were friendly, accommodating, took their time to make sure I left satisfied with the best price and percent in town for my 2017 Jeep. The service dept. (Michael Jordan & Mizael Garcia) and the shuttle service drivers were wonderful as well. I'm definitely going back for my next purchase. Very pleased! More
by MZ Artistry
Employees Worked With
Daniel Chavez, Erick Chavez, Michael jordan, Mizael Garcia
October 26, 2017
Santa Maria Dodge Service Dept. is #1 We have always received 5 star service from Micheal Jordan and his service department. Their #1 in our book. Things are done right, timely, and we are We have always received 5 star service from Micheal Jordan and his service department. Their #1 in our book. Things are done right, timely, and we are informed about our vehicles when being serviced. More
by Cynthia Cabales or Jocelyn Cabales
Employees Worked With
Micheal Jordan
October 26, 2017
Excellent in every respect Everyone that i have met at the dealership is very friendly and helpful. The Service manager is always there to help and explain the circumstance. I Everyone that i have met at the dealership is very friendly and helpful. The Service manager is always there to help and explain the circumstance. In Sales Lambert Williams is extremely helpful and always there to help in every way in can. More
by lester65
Employees Worked With
Lambert Wiggins and Michael Jordan
October 25, 2017
Terrible customer service I took my 2000 Dodge Durango w/94k mi. in here for repair and I called once per week for five weeks trying to get a straight answer on what the vehicl I took my 2000 Dodge Durango w/94k mi. in here for repair and I called once per week for five weeks trying to get a straight answer on what the vehicle needed to pass smog. Each call resulted in a hike in price and a feeble answer as to what was wrong with it. All they had to say was, "Sorry, we don't know what's wrong with it!" I figured them to be knowledgible since they built the SUV, but discovered the antithesis. Very lousy service. I won't be buying another dodge... More
by Person
Employees Worked With
No name
October 25, 2017
Unbeatable Service Advisor Mr. Garcia was very knowledgeable and helpful. Takes care of his customers like familily and provides multiple options that can help c Service Advisor Mr. Garcia was very knowledgeable and helpful. Takes care of his customers like familily and provides multiple options that can help customers save financially. More
by Fambam
Employees Worked With
Mizael A. Garcia
September 23, 2017
Service dept does not know what they're doing We took in our 2014 Ram eco desiel 1500 for electronic throttle control issues They had the truck 32 days!! Got it back filthy, dash controls all m We took in our 2014 Ram eco desiel 1500 for electronic throttle control issues They had the truck 32 days!! Got it back filthy, dash controls all messed up. Driving it back to SY, dash alerted a phone issue, and the engine light came on. Didn't trust Santa Maria to touch this truck again. Drove it to Valencia Dodge instead truck has been in shop a week now, they tell us Santa Marie didn't hook up several things correct, plus they want us to pay for the "phone issue" which the truck never had before we took it to Santa Maria. Do not let Santa Maria work on your truck!!! More
by Rider1
Employees Worked With
Richard service manager
August 14, 2017
TOTALLY UNACCEPTABLE CUSTOMER SERVICE!!! I made an appointment online. When I arrived at the dealership I stated I had an appointment at 8am, it was a few minutes early, but their service de I made an appointment online. When I arrived at the dealership I stated I had an appointment at 8am, it was a few minutes early, but their service department could not find the appointment I made online. I was told by the service writer (Richard Adams) that I didn't have an appointment, that nobody should ever expect an appointment on a Monday at 8am at a dealership. He had helped a customer that walked away and was incomplete, instead of another writer taking me Richard asked me to have a seat in the waiting room until he could clear his tablet of the previous customer that had walked away. I went to the waiting room to wait at which time I waited for over 30 minutes in which time I was asked for my keys so they could move my car - they then proceeded to handle customers that came in after I did (remember I had an appointment) when I finally went back out to get assistance I was treated poorly although finally assisted - they admitted they had located where I had made an appointment but told I shouldn't have made it for 8am - the service writer was unaware you could make an appointment on line and that the program told you what times were available - so I had chosen an available time/date for my repair issue. I was also told when Richard finally assisted me that he was sorry that a guy had come in by tow and was angry and upset so he helped him first...note there were no less than 4 cars behind me when I went in the room to wait. I was charged for service for what I feel was a flaw in the manufacturing of the vehicle as I was informed it was the wire harness in the door that was falling apart - car is les than 4 yrs old and I asked how that could happen - I was told that just by opening and closing the door - I spoke to the service manager who after my complaint said he wasn't the service manager just filling in while the service manager was on vacation. Another employee (female) from the cashier office stood in the room w/open door to service managers office almost intimidating while I made the complaint - I have attempted to call the owner and the receptionist has made multiple excuses not to transfer me. TOTALLY UNACCEPTABLE CUSTOMER SERVICE!!!! More
by littleD
Employees Worked With
Richard Adams, ?unknown name of covering service manager
