Santa Margarita Ford

Ford Service at it's best I have a 2012 Ford Edge. Soon after I bought it, I started smelling burnt oil from the car. I brought it to a Ford Dealer in Costa Mesa CA and after I have a 2012 Ford Edge. Soon after I bought it, I started smelling burnt oil from the car. I brought it to a Ford Dealer in Costa Mesa CA and after multiple assurances that it was fixed, the smell continued. Once the car was out of warrantee (3 years but only 16k miles) I noted and issues with the power steering (in addition to the returning smell of burnt oil). I was told that the power steering unit was leaking oil but they could not say it was the cause of the smell they attempted to fix three time in the past. I was out $500 to get it fixed. I then developed a clonking in the front suspension and the burnt oil smell came back. 18K miles. On the recommendation of a private Ford mechanic, I brought the SUV to Santa Margarita Ford (25 miles from my house). They fixed the suspension (loose tie rod bolts!!!) and found two oil leaks, including the power steering unit which appeared not to have been fixed by the Costa Mesa Dealer. Miguel was my service adviser and he was excellent, communicating with me regularly during the entire process and arranging for an after hours pickup. I will only use Santa Margarita Ford in the future. More

Professional, Quick and Easy! I needed a new work van and couldn't have asked for a greater Sales Experience that I had with Tony Merten at Santa Margarita Ford. He was profession I needed a new work van and couldn't have asked for a greater Sales Experience that I had with Tony Merten at Santa Margarita Ford. He was professional and easy to work with throughout the whole experience. This is my second van purchase from Santa Margarita Ford...they make it easy! Thanks again Tony! More

Auto maintenance I called on Wednesday to see if I could bring my car in for servicing and set an appointment for Friday morning at 7:00 with Duane. I arrived at 7 m I called on Wednesday to see if I could bring my car in for servicing and set an appointment for Friday morning at 7:00 with Duane. I arrived at 7 met with Duane and before I knew it my car was serviced and ready to go, I left the dealership at 7:50 am I have been bringing my car to Santa Margarita Ford since I first purchased it in 2013. Great customer service. Duane is a great Service Mgr and all of his associates are friendly and helpful More