Santa Margarita Ford

Paul gave us excellent communication and customer service! In addition to the needed tire work they took care of warranty items too, very appreciated. service! In addition to the needed tire work they took care of warranty items too, very appreciated. More

Great customer service from test drive to processing my trade in to loan processing and final drive off trade in to loan processing and final drive off More

Firstly RSM Ford is where I purchased my F-150 hybrid. Matt sold the truck to me by locating a truck that essentially matched the configuration that I built online. And I drove out with it in a couple wee Matt sold the truck to me by locating a truck that essentially matched the configuration that I built online. And I drove out with it in a couple weeks. The service department is stellar as I have always experienced great service. My last service was simply a no charge recall. They called me to inform me of the issue and created my service time to my liking. Another Matt met me and took care of things. This guy is very personable and friendly. My truck was complete and washed in time for me to attend an evening commitment as I requested. RSM Ford is a dealership that can be trusted and desires to keep us customers happy. Side note; I purchased my first car at 16 at Downey Ford which has lineage to this dealership. I recognized old wall photos on the wall from Downey Ford and was informed of this fact when I inquired. More

Jay in the service department is very helpful. He listens, is considerate, patient, and helpful. I appreciate the time he takes to explain everything to me. He listens, is considerate, patient, and helpful. I appreciate the time he takes to explain everything to me. More

Service is top , time saving with perfection Service staff / reception staff are all welcoming and excellent listeners staff / reception staff are all welcoming and excellent listeners More

RSM ford has been my go to for the last 25 years and the service and sales departments have never let me down. I will definitely recommend this dealership to friends and family. service and sales departments have never let me down. I will definitely recommend this dealership to friends and family. More

I've been a car owner for 40 years, and I've never, ever had the level of service I receive at Santa Margarita Ford. Everything I experience there is remarkable - the efficiency and friendliness of the sta had the level of service I receive at Santa Margarita Ford. Everything I experience there is remarkable - the efficiency and friendliness of the staff, the actual car maintenance and the willingness to go the extra mile by retrieving and returning my car for the day of service. And they don't charge more than a fair market rate for the service. If you're anywhere near south Orange County don't waste your time anyplace else. More

Great Dealership. Have purchased seven vehicles from them and every deal was great. Excellent service department and all the staff are friendly and courteous. I recom Have purchased seven vehicles from them and every deal was great. Excellent service department and all the staff are friendly and courteous. I recommend them with confidence. More

Advisers Sal and Justin are great! No xx from them and straight to the point. They don’t push repairs and will tell you if something can wait. I drive from Corona to Santa Margarita No xx from them and straight to the point. They don’t push repairs and will tell you if something can wait. I drive from Corona to Santa Margarita Ford passing other Ford dealerships because of my comfort with these guys. Highly recommend! More

Been waiting with Miguel in the service department for years in taking care of my Fords. Always great to work with. Efficient, keeps me up to date on the status of my car, and always looks out for me. Ke years in taking care of my Fords. Always great to work with. Efficient, keeps me up to date on the status of my car, and always looks out for me. Keeps me bringing my cars back. More