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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.3
357 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 357 reviews

June 05, 2025

Well, I try to get someone to help me with certain parts of the Van and nobody seems to know how to take care of it More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Lopresti
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, please reach out to me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 05, 2025

2 of 3 visits so far had experiences with techs who couldn't drive a manual transmission. Bunny hopped and returned my vehicle with a very smelly clutch. More

by Langstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 06, 2025 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 04, 2025

Excellent, courteous, on time; great, terrific, wonderful, couldn’t be better, running out of words! More

by parkerhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure about name of service person
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! Our team wishes you all the best and we hope to see you again!

June 04, 2025

Staff members are friendly and welcoming. After buying our car with ease at Santa Cruz Toyota, we would not go anywhere else. More

by kassidypalermo
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven, Abel and Mark
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Jun 05, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and kind words! See you next time.

June 03, 2025

Always a pleasant way to get truck serviced. Then you for keeping my truck in good order More

by scottglenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lea
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! Come on back to see us.

June 03, 2025

Always greeted with a smile. Wait times are accurate. Waiting area clean. Service is completed as requested. More

by susan.burnett.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 04, 2025 -

Santa Cruz Toyota responded

We appreciate your business and our team is here for any future needs!

June 03, 2025

My family and I have been buying Toyota’s from Toyota Santa Cruz for more than 25 years. I refuse to go to any other dealership.! The service that I’m provided from buying to servicing is amazing to say More

by pinatellilori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Deegan five plus stars
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Jun 04, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! See you next time!

June 03, 2025

Everyone was courteous and informative. Service as completed in the same day and shuttle provided for drop off and pick up. Thanks More

by Mjulienconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 04, 2025 -

Santa Cruz Toyota responded

Our team appreciates your business and we hope to have the chance to work with again. Come on back to see us!

June 03, 2025

The staff is very friendly, love the fresh coffee and the cookies. My truck got serviced in a good time More

by remrod1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars and your business! It was a pleasure having you here and we hope to see you again.

June 03, 2025

Service was fairly quick. Didn’t have to pay as it was still in warranty. Just a general maintenance. More

by marianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure-service dept
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and your business! We will see you next time.

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