Santa Cruz Toyota

Awesome Customer Service! My husband and I were welcomed at the door and as soon as I mentioned I had an online quote the salesperson redirected us to the person from that depa My husband and I were welcomed at the door and as soon as I mentioned I had an online quote the salesperson redirected us to the person from that department who was working on January 1st, Jim Davis. Jim then proceeded to introduce himself and asked if I already knew about the different Highlander models. After I shared that I knew some information but would like to review it again, Jim was very kind and provided information about all the features as we viewed the vehicle. I appreciated Jim's dedication to provide information and relate with me. He made me feel very comfortable and equipped me with the information I needed to made a decision. I really liked how Jim was very clear that this is my money and I choose what to do with it. I was impressed with Jim's customer service and mentioned to him that this was the third dealership I was visiting and that I had not received such good customer service/interactions. I feel Jim did his best to get us a great deal! More

Friendly professionals Friendly and knowledgeable staff make the wait for service a positive experience. The complimentary coffee and service shuttle are a bonus. I have e Friendly and knowledgeable staff make the wait for service a positive experience. The complimentary coffee and service shuttle are a bonus. I have enjoyed the quality purchase and service experience at Toyota of Santa Cruz for years More

Great service and no pressure sales Jim Davis, our salesperson was wonderful. Always friendly, professional and knowledgeable in his field of sales. I feel he really worked hard for me Jim Davis, our salesperson was wonderful. Always friendly, professional and knowledgeable in his field of sales. I feel he really worked hard for me to get a great deal and in my budget. More

SATISFIED Great staff! Friendly workers when I went to get my maintenance. Isidro helped me and was very kind and friendly. Definitely recommend my friends to g Great staff! Friendly workers when I went to get my maintenance. Isidro helped me and was very kind and friendly. Definitely recommend my friends to go. More

Friendly and helpful staff! I just bought my second Toyota from Toyota of Santa Cruz and I couldn't be happier with my experience! Every interaction I've had with any employee wh I just bought my second Toyota from Toyota of Santa Cruz and I couldn't be happier with my experience! Every interaction I've had with any employee who works there has been a positive one. Most recently, Jordan, Tom and Adam assisted me and each went out of their way to get me an awesome deal. Each was personable, knowledgeable, and empowered to make decisions that would both benefit me and move the process along. I am a customer for life! More

Great Dealership Experience I will definitely recommend Toyota of Santa Cruz to friends and family members. I like the way they accommodate people, they have respect and support. I will definitely recommend Toyota of Santa Cruz to friends and family members. I like the way they accommodate people, they have respect and support. The person who assisted us showed the vehicles and made us decide what car to get that is comfortable to us and that fits our budget. I love Toyota. More

Best dealership experience I bring my Prius here, it's been running fine for thousands of miles. The sales team is excellent, low pressure, and makes excellent deals. They h I bring my Prius here, it's been running fine for thousands of miles. The sales team is excellent, low pressure, and makes excellent deals. They helped me out of a tight spot, too. More

Best Car Dealership Experience This dealership changed my life. I walked in with an extremely difficult situation, it took almost two months to resolve. Each individual I spoked too This dealership changed my life. I walked in with an extremely difficult situation, it took almost two months to resolve. Each individual I spoked too and worked with took the time to understand what was going on and with everyone involved at the dealership the final resolution was an unbelievable outcome. I left the dealership yesterday feeling the like the world had been lifted off my shoulders. I can't thank the dealership enough. I would put my full trust in SC Toyota again. I highly recommend working with Tom at sales and Dylan and Adam in finance. I truly felt like the entire team had my best interest at heart. Thank you Toyota of Santa Cruz. More

Excellent service My husband and I needed a bigger car for our growing family, and we were certainly taken care of. However what I really appreciate is that I never fel My husband and I needed a bigger car for our growing family, and we were certainly taken care of. However what I really appreciate is that I never felt coerced into getting something we couldn’t afford or didn’t want. They worked with us and got in the right car at the right price for us and it was a super pleasant experience. More

First time car buyer I appreciated that Chuck was up front with his best price which helped avoid tense or awkward negotiation. He answered our questions to the best of hi I appreciated that Chuck was up front with his best price which helped avoid tense or awkward negotiation. He answered our questions to the best of his knowledge, and sought out the information when he wasn't sure (e.g. CA battery warranty). This was our first experience purchasing a new car, and I'm happy that it was a positive one; although we don't plan to purchase another new car for a while, I wouldn't hesitate to work with Chuck again. More