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Santa Cruz Toyota
Capitola, CA
176 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 176 reviews
May 02, 2025
I have had wonderful experiences at this facility with everyone other than Joshua Justice. Avoid him, he speaks down to you and feels confrontational. I have loved all other interactions with the service everyone other than Joshua Justice. Avoid him, he speaks down to you and feels confrontational. I have loved all other interactions with the service staff! Helpful and friendly. More
by seasonseferyn
Verified CustomerEmployees Worked With
Mikeal, Joshua Justice
May 02, 2025
Communication was excellent. Everything is explained well. And the work is always done well. Everyone I interacted with was friendly and knowledgeable. Everything is explained well. And the work is always done well. Everyone I interacted with was friendly and knowledgeable. More
by coyotemoon28
Employees Worked With
Mikkel. Service department.
May 02, 2025
My car-buying experience at Santa Cruz Toyota began positively through the Costco Auto Program. Unfortunately, it immediately deteriorated when the dealership overcharged me for a cat shield, well abov positively through the Costco Auto Program. Unfortunately, it immediately deteriorated when the dealership overcharged me for a cat shield, well above the listed price on their website, and telling me "It was a deal." What started as a promising and transparent process turned into a case of deceptive upselling. Any sense of goodwill, trust, or loyalty was lost at that point. I submitted a refund request more than two weeks ago, and despite multiple follow-ups, I have yet to receive my money back. This delay is unacceptable and shows a serious lack of accountability and customer service. I will not be returning to Santa Cruz Toyota and will actively discourage friends, coworkers, and anyone else from doing business with them. A dealership that engages in practices like this does not deserve anyone’s trust or business. More
by jug-baryon-42
Employees Worked With
Richard Brabo
May 02, 2025
Absolutely insane waiting times and no way to make an appointment and have someone actually begin working on your car when you drop off. I was talked into a maintenance plan that covers oil changes and t appointment and have someone actually begin working on your car when you drop off. I was talked into a maintenance plan that covers oil changes and tire rotations and it takes them an average of 5 and half hours to complete an oil change. Completely ridiculous. More
by Dingles
Employees Worked With
Service dept
May 02, 2025
Easy to schedule an appointment. As soon as you arrive, someone is there to greet you and get you checked in. Everything is explained clearly. The shuttle service is great. The servi As soon as you arrive, someone is there to greet you and get you checked in. Everything is explained clearly. The shuttle service is great. The service gets done in a timely manner. The waiting area is clean. More
by elinarher
Employees Worked With
Ashley
May 02, 2025
Service staff was really great making me feel welcomed and took special care of my old truck as all the newer cars. Also the Shuttle service was prompt and the drivers were friendly and respectful. and took special care of my old truck as all the newer cars. Also the Shuttle service was prompt and the drivers were friendly and respectful. More
by viva_delsol94
Employees Worked With
Hunter Jacob
