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Santa Cruz Toyota
Capitola, CA
92 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 92 reviews
June 16, 2019
New car purchase Robin and the other sales and finance team were very friendly and patient in answering all our questions about the 2019 RAV4. They were able to find Robin and the other sales and finance team were very friendly and patient in answering all our questions about the 2019 RAV4. They were able to find the model we wanted and had it ready for us to drive off the lot in a timely manner. Robin spent much of her valuable time introducing us seniors to all the new technology Toyota has to offer. More
by Gor63
Employees Worked With
Robin, Derek, Chelsea
June 08, 2019
Great service! Efficient and friendly service. I've been a loyal customer for years and have had no complaints at all. Would recommend to all Toyota owners. Efficient and friendly service. I've been a loyal customer for years and have had no complaints at all. Would recommend to all Toyota owners. More
by toyotafan
Employees Worked With
Bryon
June 02, 2019
Best dealership to work with. Mikell is honest and true to Gets your car done when promised! Honest and fair pricing. Checked to make sure my tires were safe and other things like wipers. Would definately go a Gets your car done when promised! Honest and fair pricing. Checked to make sure my tires were safe and other things like wipers. Would definately go again More
by Sandraej
Employees Worked With
Mikell Johnson
May 26, 2019
Hassle free car purchase The sales manager Bob explained the cars features adequately. He clearly knows Toyotas well and enjoys working for Toyota. I appreciate that no one The sales manager Bob explained the cars features adequately. He clearly knows Toyotas well and enjoys working for Toyota. I appreciate that no one came to the table asking about a trade in or requested to see my old car. Everyone was friendly and professional. More
by MurrielJ
Employees Worked With
Bob Weiser, Dylan Shay
May 19, 2019
This was the most painless car buying experience! We appreciate the ease of their entire process. Jackson's great customer service, knowledge and willingness to make us feel welcome and oriented as on We appreciate the ease of their entire process. Jackson's great customer service, knowledge and willingness to make us feel welcome and oriented as ongoing customers. Marco & Tom helped round out a deal we loved! Bryon in the Service Dept. provided amazing customer service. Charles drove us in the shuttle with care, was friendly and arrived promptly. Thanks! More
by KimberleyW
Employees Worked With
Jackson Laughlin, Tom Reilly, Bryon O'Neal, Charles & Marco
May 16, 2019
Poor Customer Service - Paint Peeling off after 2 Months! I purchased a new 2019 4Runner in February with a Black Out Package. I will never go to Toyota of Santa Cruz again. Turns out the TRD Pro Black Rims w I purchased a new 2019 4Runner in February with a Black Out Package. I will never go to Toyota of Santa Cruz again. Turns out the TRD Pro Black Rims were the only OEM Toyota part used. After just 2 1/2 months the paint started to peel off the front valence. When I contacted them about it I found out the black out parts were just spray painted by an outside vendor, not dealer installed like they told me! I insisted on OEM Toyota black parts being installed because that's what I paid for. They flat out refused. I gave them the option of a refund instead, they refused. Their customer service is awful, and having parts poorly spray painted on a brand new vehicle is a recipe for complaints. More
by Marty
Employees Worked With
Robin, Alex, Chris
May 15, 2019
Maintenance Day prepaid is great It was so nice to drop in and be taken care of without needing an appointment on a mid-week afternoon. Friendly greetings from many employees and quic It was so nice to drop in and be taken care of without needing an appointment on a mid-week afternoon. Friendly greetings from many employees and quick, competent, service have been my experiences every time I have come here for many years. More
by robert
Employees Worked With
May 12, 2019
Very happy we found Toyota of Santa Cruz Sales person Robin Steinberg was Professional yet very friendly and happy and most of all very knowledgeable about the car we were looking for. She wa Sales person Robin Steinberg was Professional yet very friendly and happy and most of all very knowledgeable about the car we were looking for. She was more knowledgeable than some of the guy salesmen from other dealerships that we visited, also the no hassle, no pressure purchase of the car made it a very pleasent experience. Plus a great price. More
by The Prius Guy
Employees Worked With
Robin Steinberg
April 30, 2019
Great dealership Dealer was very knowledgeable about the vehicle. Showed the features and very friendly. Pleasant buying experience. Bill and Adam were great and worke Dealer was very knowledgeable about the vehicle. Showed the features and very friendly. Pleasant buying experience. Bill and Adam were great and worked to get great deal. More
by Toyota RAV4 Dude
Employees Worked With
Bill and Adam
April 24, 2019
Buying a used car at Toyota of Santa Cruz Chuck Deegan really listened well to what I was looking for in a used Prius. Also, he was available to answer my questions and just seemed easy to wor Chuck Deegan really listened well to what I was looking for in a used Prius. Also, he was available to answer my questions and just seemed easy to work with throughout the entire process of buying my car. More
by Wanda
Employees Worked With
Chuck Deegan
