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Santa Cruz Toyota
Capitola, CA
296 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 296 reviews
Verified Customer
June 06, 2025
Generally I have always experienced excellent customer service. I didn't feel in this case they handled well a minor request to look at a clogged washer nozzle. Maybe an honest error but I was quoted a pr service. I didn't feel in this case they handled well a minor request to look at a clogged washer nozzle. Maybe an honest error but I was quoted a price for a part I didn't need, four times the cost. More
by steveschnaar
June 06, 2025
Excellent customer service. Mark is very congenial and customer oriented. Have always had excellent customer service from your dealership. Thank you! Mark is very congenial and customer oriented. Have always had excellent customer service from your dealership. Thank you! More
by lotionlady65
Employees Worked With
Mark - service
June 06, 2025
It always gives me the confidence to know my old truck is in the best condition after a visit to Toyota of SC. Since it's 34 yrs old and I bought it from you, no one has ever touched it besides your service in the best condition after a visit to Toyota of SC. Since it's 34 yrs old and I bought it from you, no one has ever touched it besides your service dept all these yrs. I can trust in your service dept and that they will always be able to resolve any problem that comes up in a timely manner. Thank you for keeping my truck running all these yrs. More
by ridgecrestpacas
Employees Worked With
Mike Norton, Mike, Lia, Hunter. Many others over the yrs.
June 05, 2025
Easy to get appointments and great shuttle service hence the 2 stars. Overpriced services (fluid replacements) $300 + for coolant “flush” replacement. Around 3k for 100,000 mile service fluid changes. Would the 2 stars. Overpriced services (fluid replacements) $300 + for coolant “flush” replacement. Around 3k for 100,000 mile service fluid changes. Would not return my calls after 3 + messages left regarding the paint peeling program not submitting my paperwork 8 months after I brought my truck in for inspection. After following their instruction and bringing it to autobody shop for paint inspection (horrible peeling around windows/ windshield, hood, under hood and roof) they made me bring it in a second time for a second inspection. Still no word on if they have submitted it to Toyota corporate like they should have 8 months ago. More
by mbgSC
Employees Worked With
Service Dept.
June 05, 2025
Well, I try to get someone to help me with certain parts of the Van and nobody seems to know how to take care of it of the Van and nobody seems to know how to take care of it More
by Tom
Employees Worked With
June 05, 2025
They agents are nice and they seem to do great work, but I always feel like I’m being upsold and always feel weary about which services I actually need. It makes me question the honestly of the service depa I always feel like I’m being upsold and always feel weary about which services I actually need. It makes me question the honestly of the service department. More
by sylpkennedy
Employees Worked With
Mark-
June 05, 2025
Took our new crown in for its 5K mile service. It was in and out, immediate service manager presence and easy drop off and pick up. 😎 It was in and out, immediate service manager presence and easy drop off and pick up. 😎 More
by krisjohnsgard
Employees Worked With
Didn’t meet any of these people.
June 05, 2025
Great customer service. Work completed in a timely manner.. Everyone one is very friendly and knowledgeable. Work completed in a timely manner.. Everyone one is very friendly and knowledgeable. More
by 2uim4real
Employees Worked With
