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Santa Cruz Toyota
Capitola, CA
355 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 355 reviews
May 24, 2025
Service was my first “free” one under warranty. Suggested I put student screen in car for $600. Can’t all cars just be rodent proof? Otherwise great. Appreciated the shuttled rides. Suggested I put student screen in car for $600. Can’t all cars just be rodent proof? Otherwise great. Appreciated the shuttled rides. More
by anna43
Verified CustomerEmployees Worked With
Jerry in service was great
May 23, 2025
I brought in my Rav 4 when the check engine light was on (without an appointment)- they diagnosed it and fixed the issue in less than 24 hours! (without an appointment)- they diagnosed it and fixed the issue in less than 24 hours! More
by Hvandercook
May 23, 2025
I did this already. See previous review. I gave the service department raving reviews, unlike what I feel about repeated surveys. See previous review. I gave the service department raving reviews, unlike what I feel about repeated surveys. More
by msusca1202
Employees Worked With
None
May 23, 2025
They charged us a $225 “diagnostic” fee to pull a stick out of the grill of our car. Ridiculous. Won’t be back out of the grill of our car. Ridiculous. Won’t be back More
by Rochellesaxton76
Employees Worked With
May 23, 2025
The service advisors were fine. It’s very disappointing that what I dropped my car off to fix is still having issues. I have to drop my car off again, and I asked about a loaner, It’s very disappointing that what I dropped my car off to fix is still having issues. I have to drop my car off again, and I asked about a loaner, since my car is under warranty, but I am told loaners are not covered. It is not what I would call exceptional service since they failed to fix the issue from the start, and it is an inconvenience for me to have to come back and drop my car off again… More
by meishan.ma
Employees Worked With
None of the above
May 22, 2025
I like Santa Cruz, Toyota. I use them all the time. They’re very good about texting and giving updates and checking with me before they do extra work. Nice guys & women in the I use them all the time. They’re very good about texting and giving updates and checking with me before they do extra work. Nice guys & women in the service department last year one woman helped me with my annoying multi purpose info-tainment screen. She solved the problem no one else could solve. Very grateful to her. But this time the BILL did creep-up WAY higher than I thought it would. But I really trust the work they do. More
by ArtsHeart
Employees Worked With
Service Department 4.5 stars
May 22, 2025
Easy to get an appointment. Accurate about time required. Costly add ons to an otherwise complimentary service. Helpful predictions for future maintenance. Accurate about time required. Costly add ons to an otherwise complimentary service. Helpful predictions for future maintenance. More
by drwshelton
Employees Worked With
Pablo in Service
