Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Cruz Toyota
Capitola, CA
501 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 501 reviews
July 24, 2025
The facility is clean and the service consultants are courteous and attentive. I didn’t have to wait long for one of them to attend to my needs. courteous and attentive. I didn’t have to wait long for one of them to attend to my needs. More
by aroms47
Verified CustomerEmployees Worked With
Devin - service advisor
July 24, 2025
I didn't have to wait to talk to an technician. I didn't have to wait for a shuttle to pick me up and I did not have to wait for a shuttle to take me home. Everyone was very friendly and helpful an I didn't have to wait for a shuttle to pick me up and I did not have to wait for a shuttle to take me home. Everyone was very friendly and helpful and it was a really good experience this time More
by Mío
Employees Worked With
Service and Shuttle Driberd
July 23, 2025
Well, it happened again I was grossly overturned for a 90,000 mile servicing. $1,300 and once I showed him the maintenance schedule list and then im $300. Not even an apology, it was hard to to not insu 90,000 mile servicing. $1,300 and once I showed him the maintenance schedule list and then im $300. Not even an apology, it was hard to to not insult this loser, but this is Toyota, not GM or Dodge or Jeep. Stupid cars for stupid white people. Ford is now just less Toyota for servicing, so I am only for ownership change, and will look for an independent service, even though I own a hybrid. These is really beneath the largest and best value car company on earth. The car has been great but some things are inferior to Ford, like courtesy light which on the Ford are the light cover itself, but Toyota had 4 buttons which I can never fine. But the gas mileage is great. I have had 58 twice in hot high and and dry places, but only 53 to 54 near the wet coast and as low as 48, with rain and a headwind. More
by dphilleo
Employees Worked With
July 23, 2025
I understand you have to make ends meet but charging me for a malfunction service on a 3 week old leased vehicle was wrong.. for a malfunction service on a 3 week old leased vehicle was wrong.. More
by slv steve
Employees Worked With
Other Employees :
the room ladies in the rental department...amazing
July 23, 2025
They are the best at service, by far! Always accommodating no matter what! I highly recommend their service department. Always accommodating no matter what! I highly recommend their service department. More
by kirkdicicco
Employees Worked With
July 23, 2025
This dealership has always serviced our Toyota Camry quickly and professionally. The service personnel has always kept us updated on progress and timely completed work as promised. Thanks also for takin quickly and professionally. The service personnel has always kept us updated on progress and timely completed work as promised. Thanks also for taking me home and picking me up on completion of service. More
by gkidzshine
Employees Worked With
Service and drivers
July 22, 2025
Attentive and supportive, friendly, knowledgeable, unpressured, helpful would recommend to others shopping for new car unpressured, helpful would recommend to others shopping for new car More
by billanddarci
