Sansone Mazda

Been buying cars here since 1971 they used to be great not anymore The service sucks. They said that the noise the car is making is from the brakes which were less then a year old, so we had them chang not anymore The service sucks. They said that the noise the car is making is from the brakes which were less then a year old, so we had them change it again and had to pay. 3 days later the noise continued. When we brought it back to get serviced they said it can’t be fixed. They also over tighten the wheels so when I got a flat I couldn’t remove the tire I brought the car there and complained they said I didn’t know what I was doing Then whenever he realized that he was wrong his exact words were “get the xxxx out of my shop and go to another dealer” More

Back in 2017 I had looked into purchasing/Financing a vehicle from one of the dealership on Rt 36 (at rt-35, parkway intersection) I had a printout of ad of a Hyundai Tuscon that I was interested in, up vehicle from one of the dealership on Rt 36 (at rt-35, parkway intersection) I had a printout of ad of a Hyundai Tuscon that I was interested in, upon arrival I "was physically led away form said vehicle and was given a choice of a Nissan car or a Kia Soul . After a short discussion and check of credit, I told them (since I drove all the way from Budd Lake/Mt. Olive) " I'd get back to them" Next Morning I called & TOLD THEM TO CANCEL ANY/ALL DEAL, NOT GOING THRU (it was supposedly preliminary with right to cancel within 48 hours) I NEVER got any paperwork, was able to get another vehicle (from a 2nd hand rental sale) And now nearly 5 years later I'm getting "offers" from them IN MY DECEASED FATHER'S NAME!!!! I have sent written correspondence to Cease & Desist, but they just keep at it. NOT Professional AT ALL>>> Do NOT deal with. More

I have purchased/leased the car from this dealership before with no issues in 2020. However this time I was trying to reach a sales rep for the quote for the last 3 weeks. Every time they are telling m before with no issues in 2020. However this time I was trying to reach a sales rep for the quote for the last 3 weeks. Every time they are telling me that they will talk to the manager and will give me a call back, but no one called me back. I live an hour away from the dealership and was trying to make a purchase and deposit over the phone. Dealer is claiming this customer-unfriendly treatment due to the car shortage and making other excuses. Just tired of calling this dealership for the lease quote. Rick just called me and labeled me a "review writer". Rick didn't provide me with his job position/title and just informed me of that new company policy. I'm very surprised to get such horrible treatment from a Sansone MAZDA dealer, especially being a loyal customer! More

Will never come back to this dealership, please read carefully on what you’re signing. They will forget you after the sale carefully on what you’re signing. They will forget you after the sale More

Terrible customer service. Avoid this place by all means. I was told for 3 months that they were going to fix the scratches on my windshield which I pointed out to them before I bought the car. Of course whe I was told for 3 months that they were going to fix the scratches on my windshield which I pointed out to them before I bought the car. Of course when I go to pick up my plates the GM first tells me to make an insurance claim which I’m pretty sure is illegal since the scratches didn’t happen while I had insurance. He then tells me there’s nothing they can do the scratches don’t affect my driving and if he was my salesmen he would of charged me an extra 1,700.00 dollars on top of what I paid for car… Huge regret buying a car from this place. More

They don’t respect or honor customers. Made an appointment to test drive a vehicle. Went in and it was empty. No one at reception. A manager told me it would be short wait for a salesman to help m appointment to test drive a vehicle. Went in and it was empty. No one at reception. A manager told me it would be short wait for a salesman to help me. I waited an hour for nothing. Got up and left. What a joke. Never had an experience like this before. More

This has been the worst experience I had with a service department. I brought my vehicle in after noticing all of the warning lights were on. After checking out the vehicle, Zani, the service advisor, inf department. I brought my vehicle in after noticing all of the warning lights were on. After checking out the vehicle, Zani, the service advisor, informed us that it’s an electrical issue and that they would need to hold on to the car for roughly a week. He told us he had no more loaners available and that he will reserve one for us on Monday ( four days later). He gave us the option to leave the car, but we would have to pay for our own Uber back to Bloomfield or come back on Monday when he has the loaner. We decided to go with the second option. I arrange my working schedule for Monday around getting the loaner. Before I left the house, I called to make sure the loaner was available, but to my surprise, the lady in charge of loaners had no clue what I was talking about and informed us that Zani was out on sick leave. I demanded to speak with a manager, but I was told none of the managers were there. I asked when a loaner would be available and was instructed to leave my name and my number, and someone would reach to me as soon as a loaner becomes available. Yesterday, five days later, after not getting a phone call nor any updates, I decided to give them a callback. After a back and forth with a service advisor, I was told that they would reserve a loaner for Saturday. This morning, I called in before heading down to the service department, and once again, no one had any clue regarding my loaner. We have two kids and are not comfortable having them in the car with those lights on. We drive roughly 30 minutes to the Sansone service department because I always like to service my car at the same dealership I purchased it from. You would think the service department would appreciate a customer that drives pass 4 other Mazda service departments to come to them to get their car service. Sansone Mazda does not respect its customer's time, nor do they appreciate loyal customers. Take your car to another dealer. More

Rosie is awesome! I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she’s something special I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she’s something special. She was able to squeeze my vehicle in, although my appointment wasn’t until the next day. It made things super convenient. She just made me feel like the dealership at a whole really valued me as a customer, even though I didn’t buy my vehicle there. What it succeeded in doing though is making sure that my next vehicle will be purchased from Sansone! Thanks, Rosie. Oh, and one of the folks there really gotta show you how to drive stick! More