Sansone Mazda

Unprofessional, and made the whole experience ridiculously horrible. I waited a week longer for my car because the salesman gave me false information and they didn’t even top the fluids off in my ridiculously horrible. I waited a week longer for my car because the salesman gave me false information and they didn’t even top the fluids off in my car or fix the Tpms light. Very frustrating. More

I went to this dealership for a full synthetic oil change and charged me $89 and a misc charge of $9. I asked the service advisor what it’s for and couldn’t give me a straight answer. I went to this dealersh and charged me $89 and a misc charge of $9. I asked the service advisor what it’s for and couldn’t give me a straight answer. I went to this dealership because I couldn’t get an earlier appointment with my regular dealer which charges $75 and misc charge of 1.50. Will never come back here, I should’ve known More

BAD REALLY BAD! I feel really scammed by this place! My dream car became a really nightmare! I tried many and many times to resolve it kindly, but they just want to I feel really scammed by this place! My dream car became a really nightmare! I tried many and many times to resolve it kindly, but they just want to get your money doing wrong things! Run away from this place! More

I wish I could give this dealership 0 stars. What a HORRIFIC experience. We were foolishly mislead by a letter received from the dealership that they “needed inventory” and “need a vehicle like What a HORRIFIC experience. We were foolishly mislead by a letter received from the dealership that they “needed inventory” and “need a vehicle like yours and I think you’ll be happy with what I have to offer”. The only thing they have to offer is a massive headache. After calling first to verify such letter, they made it sound as was written in the letter. We were told to come AFTER 5pm. Upon arrival, we weren’t greeted until 10 minutes of us just standing around. When the manager Rick (Ricardo) walked over, we finally explained the letter and what our intentions were. Which we were THEN told to come back BEFORE 5pm when the wholesaler would be there. He was very rude and unprofessional as he became aware we had 0 intentions of purchasing another Mazda. We returned again two days later and were widely disappointed as there was no incentive at ALL for us to sell back the car before our lease was over (only in 2 months) as the equity in the car was less than the buyout which they low balled the trade in by $4,000. There was “no happy offer” and Ricardo made it a point to unprofessionally continue to say that there was nothing he can do. He was extremely rude from start to finish. Do yourself a favor and go to ANY OTHER Mazda dealership. Don’t waste your time!!!! Completely unprofessional RUDE. RUDE. RUDE!!!!!!!! More