Sansone Chrysler Jeep Dodge Ram

The service department never answers the phone and when you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repai you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repairs. Had to go back to speak with someone to find out status. Worst Service Center I've ever dealt with. Will never buy another vehicle from Sansone again. Bought premium extended warranty that they would not honor and then charged diagnostic fee of almost $200 for a windshield leak they first said was the back window, not the front and not covered and wanted almost $2K to "fix", which I declined since it was definitely not the back window. Then they put thru carwash and was told it wasn't leaking at all and charged me the fee. Avoid this place at all costs. More

Don't buy they won't honor any contract in writing. Mike is a decent person but there management will do anything to try and sell you a car and then act like they don't know what happened. Worst dealer Mike is a decent person but there management will do anything to try and sell you a car and then act like they don't know what happened. Worst dealership ever. BUYER BEWARE. More

All personal We very accommodating and extremely nice. It was a pleasure to do business and hopefully future business with this dealership. Special recognition to Nestor, who stood with me the entire It was a pleasure to do business and hopefully future business with this dealership. Special recognition to Nestor, who stood with me the entire time as I went through the purchasing process! More

The service department never answers the phone and when you leave messages nobody calls you back. They are also terrible at updating the car owner about the progress of your car repairs. Lastly, there sho you leave messages nobody calls you back. They are also terrible at updating the car owner about the progress of your car repairs. Lastly, there should always be loaners available, especially when it's a recall and they need to keep it for days. I was told the repairs would take 2-3 days and it turned out to be a week. I shouldn't have had to call each week to make sure that I could get a loaner. I was not happy with the service department representative at all. I actually drove there twice to get someone to speak to me. More

Keep doing what you do you let me know the price everything is expensive is not as cheap today so I can't worry long as my Jeep is running good then I appreciate you again I appreciate you keep doin everything is expensive is not as cheap today so I can't worry long as my Jeep is running good then I appreciate you again I appreciate you keep doing what you do More

More than disappointed with this Dealership. I am 50 years old, and have been buying / leasing cars for 30 years. I've dealt with the best and the worst when it comes to salespersons, but Sans I am 50 years old, and have been buying / leasing cars for 30 years. I've dealt with the best and the worst when it comes to salespersons, but Sansone employees really shocked me. I honestly thought that when I walked into this dealership, I was dealing with people who had integrity. I initially thought they were being honest and true. The Sales Team pulled a "bait and switch". They let me test drive one vehicle and tried to sell me a completely different vehicle. I negotiated a price and down payment on a Wagoneer I test drove. I even went back and forth with the salesman (Oscar) about the details of the vehicle, including questions about options and features. (I can share the correspondance via texts). I came on Saturday 8/31, put a $3000 deposit on the lease, and they told me to come back Tuesday because the vehicle had to get detailed and go through final inspection. Come Tuesday, I received a phone call from the manager "Raj" asking me If I wanted the "L" or the regular Wagoneer. I explained to him that I wanted the vehicle that I test drove, and in turn, I was advised to come in and discuss this further. When I returned to the dealership, I knew something was wrong because both the Raj and Oscar took me into the finance manager's office and closed the door behind them, a tactic that I did not expect. They tried to explain that they calculated the deal based on a different vehicle, and that I would have to pay an additional $115 a month in order to take the vehicle I actually drove. They did confess that they made a mistake, however they did absolutely nothing to rectify the matter. They didn't try to make it right whatsover. Instead, they let me wallk out without any further discussions, saying there's nothing they can do. You have to understand that this is quite frustrating. Going back and forth with different dealerships, looking at different vehicles, then settling on one of them only to find out you've been duped. The worst part is that over the weekend and yesterday, I've received other phone calls from other dealerships, only to decline their offers, letting them know that we've gone in a different direction and made a purchase already. I hope those reading this can grasp how frustrating it is to start all over with a vehicle searches. The worst part is that my current lease is up and I have to return my vehicle this week. I know there are car dealerships with shady buisness practices, but I did not expect this dealership to be one of those. Raj (general manager) boasted on how he gave me such a great deal, including how he went to lunch with Mr. Sansone and that Mr. Sansone personally approved this deal. Well if that's the case I told him to call Mr. Sansone and see what we can do about this blunder. Of course the programmed response was there is nothing anyone can do. I do not write many reviews, but I thought everyone should be made aware of the way this dealership had handled this matter and their current buisness practices. This is a buisness that relies on honesty, and from experience, is based on relationships and repeat customers. Although I have owned jeeps in the past, this is my first interaction with this dealership, and it has been sub-par. The best part is that their automated system sent me an email the other day congratulating me on my new vehicle. Ridiculous More

I have been using this dealership for service on both of our Dodge Durango's for the past couple of years. They do a good job and me in and with out too long of a wait. Thanks for the good, professional se our Dodge Durango's for the past couple of years. They do a good job and me in and with out too long of a wait. Thanks for the good, professional service. More

Everything went according to plan , staff was very knowledgeable & helpful , they called when the were supposed to and I pick up my Jeep knowledgeable & helpful , they called when the were supposed to and I pick up my Jeep More

Everyone that i came into contact with was very professional and very nice. Everything was explained to me and done in a timely manner. When everything was all finished, the gentleman came to me in professional and very nice. Everything was explained to me and done in a timely manner. When everything was all finished, the gentleman came to me in the waiting lobby. Brought all the paperwork to me. It was a pleasure. More