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Sansone Chrysler Jeep Dodge Ram
Avenel, NJ
322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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322 Reviews of Sansone Chrysler Jeep Dodge Ram
April 15, 2025
Poor repair workmanship and horrible customer service. I wrote a letter to the Service Manager, Mr. Lattimore regarding the why I was treated by the Assist. manager, David Parla. In addition, my vehicle h I wrote a letter to the Service Manager, Mr. Lattimore regarding the why I was treated by the Assist. manager, David Parla. In addition, my vehicle had to be returned for the same problem 4 times, then a new diagnostic was done, then another problem was found. I was confronted with hostility and disrespect by the Assist Manager, David Perla, who talked to me like my business didn't matter. The vehicle from the day I picked it up in October 2024, until April 2025 had to be returned 4 times for the same problem. I was questioned if the work was still in warranty? Unbelievable! I agreed to an additional repair with a partial credit applied. I was a customer for 15+ years and two cars serviced over this period and I will never return again to this dealership! More
by amdlovely1
Employees Worked With
David Parla and M. Lattimore
February 27, 2025
I had taken my car in for an oil change, rotation of tires and replacement of air filters. Service was completed in a timely manner. Can’t say enough about the staff, professional, friendly will go tires and replacement of air filters. Service was completed in a timely manner. Can’t say enough about the staff, professional, friendly will go back for future servicing. More
by Mike M
Employees Worked With
Alexandria.
February 24, 2025
Service Tech ( Jenna Deynega) was fantastic. Her friendly personality and time she told me my truck would be ready was spot on. You should have more advisors like her. Her friendly personality and time she told me my truck would be ready was spot on. You should have more advisors like her. More
by earl0305
Employees Worked With
Jenna Deynega
February 24, 2025
I was very angry in my last visit due to my car leaked all the oil added, this was a big mistake by the mechanic not check the car after oil added. all the oil added, this was a big mistake by the mechanic not check the car after oil added. More
by dlsantos8
Employees Worked With
I don't remember
February 20, 2025
The service was the best I ever had thanks to Jenna my service ambassador. Jenna was a super10 plus. Jenna was very helpful, knowledgeable and cared about her customer. I have been going to sansone for 10 service ambassador. Jenna was a super10 plus. Jenna was very helpful, knowledgeable and cared about her customer. I have been going to sansone for 10 plus years this was the best service experience ever thanks to Jenna. More
by keny0056
Employees Worked With
Jenna
January 30, 2025
The service department never answers the phone and when you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repai you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repairs. Had to go back to speak with someone to find out status. Worst Service Center I've ever dealt with. Will never buy another vehicle from Sansone again. Bought premium extended warranty that they would not honor and then charged diagnostic fee of almost $200 for a windshield leak they first said was the back window, not the front and not covered and wanted almost $2K to "fix", which I declined since it was definitely not the back window. Then they put thru carwash and was told it wasn't leaking at all and charged me the fee. Avoid this place at all costs. More
by donnajac0427
Employees Worked With
Chad
December 21, 2024
Don't buy they won't honor any contract in writing. Mike is a decent person but there management will do anything to try and sell you a car and then act like they don't know what happened. Worst dealer Mike is a decent person but there management will do anything to try and sell you a car and then act like they don't know what happened. Worst dealership ever. BUYER BEWARE. More
by jjra885
Employees Worked With
Mike Denise
