Back

Sansone Chrysler Jeep Dodge Ram

Avenel, NJ

3.7
321 Reviews

98 Route 1

Avenel, NJ

07001

Directions

By Type

321 Reviews of Sansone Chrysler Jeep Dodge Ram

March 25, 2025

Ordering the part and scheduling all in 2 days. Service performed, road tested. All good More

by patelajay67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Espara
Mar 27, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Thank you! We’re so happy to hear about your positive experience with our quick service and road testing. Your satisfaction is our priority, and we appreciate your feedback!

March 18, 2025

Thank you so much! Excellent service experience! Jenna was extremely courteous, professional and very helpful! More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna
Mar 19, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for your kind words! Our team is dedicated to providing top-notch service, and it’s great to know we hit the mark. Looking forward to seeing you again soon!

February 27, 2025

I had taken my car in for an oil change, rotation of tires and replacement of air filters. Service was completed in a timely manner. Can’t say enough about the staff, professional, friendly will go More

by Mike M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria.
Feb 28, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Mike! We’re so happy to hear you had a great experience with our team and that your service was timely. We look forward to seeing you again for your future car needs!

February 24, 2025

Service Tech ( Jenna Deynega) was fantastic. Her friendly personality and time she told me my truck would be ready was spot on. You should have more advisors like her. More

by earl0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Deynega
Feb 25, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Earl, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jenna. She truly embodies our commitment to excellent service. We appreciate your support and will certainly share your kind words with her and the team!

February 24, 2025

I was very angry in my last visit due to my car leaked all the oil added, this was a big mistake by the mechanic not check the car after oil added. More

by dlsantos8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Feb 27, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Hi there, Thank you for bringing this to our attention. We're very sorry for your recent service visit and completely understand your frustration. Your trust is important to us, and we regret that we did not meet your expectations this time. Please know that we take this matter very seriously, as proper quality checks should always be in place to prevent issues like this and will be addressing this internally to ensure it does not happen again. In the meantime, we'd appreciate the opportunity to make things right. At a time that works best, email our Customer Care Manager, Taylor Pinter, at tpinter@sansoneauto.com, so we can discuss how we can resolve this issue to your satisfaction.

February 20, 2025

The service was the best I ever had thanks to Jenna my service ambassador. Jenna was a super10 plus. Jenna was very helpful, knowledgeable and cared about her customer. I have been going to sansone for 10 More

by keny0056
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jenna
Feb 21, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Hi there, we’re glad you had a fantastic experience with Jenna! Thank you for being a loyal customer for over a decade. Your kind words motivate us to keep delivering exceptional service. We look forward to seeing you again soon!

February 17, 2025

Could not get a loaner car to give my so they could perform with the recall service. More

by dhlevine
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Lopes, James Langford, Matt Espara, Jason Patten
Feb 20, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Hi there, We apologize for any inconvenience you experienced while trying to secure a loaner vehicle for your recall service. We understand how important it is to have reliable transportation, and we regret that we were unable to accommodate your request at the time. Loaner vehicle availability can sometimes be limited due to high demand, but we always strive to find the best possible solution for our customers. If you’d like, please reach out to our Customer Care Manager, Taylor Pinter, at tpinter@sansoneauto.com, and we’d be happy to explore alternative options to make your service experience as smooth as possible. Thank you for your feedback—we truly appreciate the opportunity to improve and hope to better serve you in the future.

January 30, 2025

The service department never answers the phone and when you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repai More

by donnajac0427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Feb 03, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Hi Donna, We're very sorry for the frustration and inconvenience you experienced with our service department. This is certainly not the level of communication and care we strive to provide, and we regret that we fell short in keeping you informed throughout the repair process. Regarding your warranty and diagnostic concerns, we understand how disappointing it must have been to feel that your coverage wasn’t honored as expected. We’d like the opportunity to review your case in more detail and address any misunderstandings. Please reach out to our Customer Care Manager, Taylor Pinter, at tpinter@sansoneauto.com, so we can work toward a resolution. We truly appreciate your business and would love the opportunity to restore your trust in our dealership.

Feb 03, 2025 -

donnajac0427 responded

Hi Taylor, Your Service Dept is aware of all the details and there are no misunderstandings. Worst Customer Service I've ever experienced. I am done with Sansone and will never purchase another vehicle from them again.

December 21, 2024

Don't buy they won't honor any contract in writing. Mike is a decent person but there management will do anything to try and sell you a car and then act like they don't know what happened. Worst dealer More

by jjra885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Denise
Jan 06, 2025 -

Sansone Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide excellent service, and it seems we fell short in this instance. Please reach out to AnnaLisa Bautista, our Customer Care Manager, at lbautista@sansoneauto.com, so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we hope to improve your experience with us.

December 19, 2024

All personal We very accommodating and extremely nice. It was a pleasure to do business and hopefully future business with this dealership. Special recognition to Nestor, who stood with me the entire More

by Dominick M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nestor
Dec 19, 2024 -

Dominick M responded

Thank you!

1
...