Sangera Subaru

Exponential customer service! Leo is incredible. I just got my second car from him, and I can’t say enough about the way he goes the extra mile. He’s honest, caring, attentive, pro Leo is incredible. I just got my second car from him, and I can’t say enough about the way he goes the extra mile. He’s honest, caring, attentive, professional, knowledgeable, and expedient. Wow! I will continue purchasing cars from Leo at Sangera as long as I am able! To top it off, Bob followed through with the delivery of my new car beautifully. Thanks for the personable, kind, over the top service, Gentlemen! More

Best car buying experience ever I have purchased over 9 cars over the years and by far this has been the best experience. My sales rep Jaysun was fantastic, he was patient and i felt I have purchased over 9 cars over the years and by far this has been the best experience. My sales rep Jaysun was fantastic, he was patient and i felt that my needs were his priority. Words do not describe my gratitude for the professionalism, the exceptional customer service and friendliness of staff. Sangera Subaru will definitely be my number one recommendation for anyone looking for a car. Thank you again for the smoothest car buying experience. More

Go here for great service I came her after getting pushed by another dealler to put a down payment on a car that hadn't even had the opportunity to test drive! I had a friend w I came her after getting pushed by another dealler to put a down payment on a car that hadn't even had the opportunity to test drive! I had a friend who bought their Subaru in Bakersfield so i decided to give it a try. Bobby was very nice and knowledgeable about the crosstrek and i felt comfortable asking questions without being pressured into a rash decision. . I ended uo ondering the car but was worried the price would change once i got yhere but iut didn't! Bobby took the time to teach me the basics about my car znd answered all my questions! I definitely would recommend Bobby! More

Great as always! I am not associated eith anyone at Sangera! I am very pleased with employees and love my car! Everyone is very hrlpful and very knowledgeable! I am not associated eith anyone at Sangera! I am very pleased with employees and love my car! Everyone is very hrlpful and very knowledgeable! More

Perfect car at an affordable price! Leo worked with me to get the deal I wanted. He cared more about making sure I was getting the car I needed rather than just trying to make a sale. Th Leo worked with me to get the deal I wanted. He cared more about making sure I was getting the car I needed rather than just trying to make a sale. The customer service at this dealership is the best I’ve ever seen. I’m extremely happy with my purchase and glad I chose Suburu, not only because of how much my family and I love the car but because I know I will continue to receive amazing service. More

Bobby is awesome and so is Tiffany I appreciated the easy, no hassle approach to this deal. Bobby was easy to work with and very knowledgeable. Tiffany also made the finance part fun an I appreciated the easy, no hassle approach to this deal. Bobby was easy to work with and very knowledgeable. Tiffany also made the finance part fun and easy! More

Unconditional recommendation My recent purchased of a 2018 Crosstrek from Sangera leads me to UNCONDITIONALLY RECOMMEND this vendor. Our salesman, Bobbi Malec, was both enormousl My recent purchased of a 2018 Crosstrek from Sangera leads me to UNCONDITIONALLY RECOMMEND this vendor. Our salesman, Bobbi Malec, was both enormously courteous and totally informed. The inquiry-test drive-contract negotiations-finalizing the deal process was carried out with perfect professionalism and efficiency. I got a better deal than I expected! From the start, a detailed offer IN WRITING was given my wife and I, which allowed us to compare Sangera's deal with other dealerships. The entire process took four (4) months (on our part), and this delay ultimately led us to buy a 2018 model which we absolutely love. No "hard sell"; no "let's see the sales manager", no "this deal is only available for today" tactics were ever used. Financing on better terms than I could have obtained for myself, was secured swiftly the night we chose to "pull the trigger". Paperwork was completed immediately. I have compared both "deals" and dealerships throughout all of Southern California for Subarus and I am convinced that the place to buy is Sangera. More

Had a great all-around experience purchasing a car here Thank you to my salesman Val and all other members of the team. Everyone was friendly. I never felt pressured or talked down to. They got me a good de Thank you to my salesman Val and all other members of the team. Everyone was friendly. I never felt pressured or talked down to. They got me a good deal. More

Great Dealer with a personal approach! I shopped online for a new CPO Subaru Limited. I was searching for a model with specific equipment and color combo. I found the proverbial "needle in I shopped online for a new CPO Subaru Limited. I was searching for a model with specific equipment and color combo. I found the proverbial "needle in the haystack" at Sangera. There were others around that were similar but not exact. I contacted Brandon Row thru the Internet Dept. I asked a lot of questions about the car and the deal. We got to a mutual price and I valued my trade in thru their online appraisal tool. I felt comfortable with the range provided. I decided to make the 2 hour drive and contacted Brandon, he put the car in the back for me and I was on my way. I arrived at the Dealer, looked at t he car, they looked at my trade in and we compared notes. No pressure, no haggling, just common sense business approach. Hammered out the deal went to Finance, nice guy also. I was in/out the door in 3 hours. I thought that was pretty good for a car deal. If you are seriously in the market for a Subaru, I think it worth the drive here. Ask for Brandon, I think I'll personally guarantee you'll be happy. Thanks again guys! More

Disappointing buying and service Strap in, this one is a little bit of a story. Bought a 2015 Outback in Jan of 2015. Overall, I would have to say their sales staff is great and we Strap in, this one is a little bit of a story. Bought a 2015 Outback in Jan of 2015. Overall, I would have to say their sales staff is great and went the extra mile to help me choose. But when it came time to find the vehicle in question, the issues began. Now, I am not new to buying vehicles, and I understand Supply and Demand. The Outback (new for 2015) were selling faster than Subaru could make them (and still are). Average days sitting on a lot for an Outback is in the single digits. So, they "Found" the vehicle and said we will dealer trade to get it here. We pre-signed paperwork because they said "We will get it," ran my credit, and all was perfectly in line. "Just 3-4 days." Well, long story short, they could not get the vehicle, and they would have to order it. We got our vehicle 2 months later (expected with an order), but I had to run through paperwork again and my credit had to be hit AGAIN, which later caused issues with my credit report. I would have had no issue with putting down a deposit and signing later. An in-demand product is just that, in-demand. Had they of been more honest and forward thinking, I may forgiven them. They did make things a little better by bringing down the Out The Door price for me. "Okay, just a bad taste. Maybe their service will make up for it." Yeah, about that. Got my Subaru maintenance paperwork where I was given free oil changes for the first 24k. I know the interval is 6k but my paperwork directly from Subaru said 3750 intervals. I called when we got close 3750 and said this doesnt make sense. "Okay, bring it in and we will get it all taken care of." I said, "Yes, but it will be serviced right?" "Of course, as long as that is what your paperwork says." Which it did, VIN and everything. Well that day came and my wife took it in, and they basically told her to go away, our paperwork was wrong. Came to find out that the service adviser did the leg work to confirm we had wrong paperwork, and Subaru was sending us corrected paperwork. But she NEVER called me. No e-mail. Not voicemail. Nothing. Instead we left feeling like we were a burden after being told, "I won't service you today." Yes, I had an appointment. A single phone call would have been a total save-face for them. Never went back. Going to Lancaster Subaru which has been much better. Long story short, just double check your paperwork and promises by the sales team. I think they made promises they know they should not have made, and in some respect that is my fault. However, out of all the previous 8 car buying experiences I have had, it was the worst because of them playing games with me and not being honest. I understand that dealers are businesses and there to make money. Profit is not a dirty word to me. All that I ask is that I am honest with you and you are honest with me. Just be wary when dealing with sales and their promises. More